Offer summary

Qualifications:

High School Diploma or higher preferred., Native or fluent in German or Dutch., Good English skills at minimum B1 level., Previous experience in customer-facing roles, preferably in hospitality or car rental..

Key responsibilities:

Handle customer inquiries via phone, email, and chat.

Maintain accurate records of customer interactions.

Troubleshoot customer issues using system tools and open questions.

Provide recommendations for common problems and FAQs.

CBT is a premier, woman-owned Domain Expert Integrator breaking the mold of traditional technology solution design. Our digital transformation strategies bridge the gap between information technology (IT) and operational technology (OT) to provide business outcomes beneficial across the entirety of an organization. From the CIO to the COO, to Digital Transformation Leadership and everyone in between, we deliver solutions that unite these unique business cultures for collective success in today’s data-driven economy. At CBT, we take our tagline to heart: Delivering Technology with a Human Touch. We put people at the center of our process, products, and technology solutions. With the focus areas of Internet of Things (IoT), IT/OT Convergence, and High-Performance Computing (HPC) & Analytics, we’re ready to take your innovation initiatives from ideas to execution.

Job description

CAR Rental - Customer Service Agent:

Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements

High School Diploma or Higher is preferred
Native/Fluent in German or Dutch
Good level of English - min B1 (training might be in ENG);
Good Problem-Solving Skills;
Strong troubleshooting skills;
Familiar with Technology;
Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);
Previous experience in any customer facing role.
Hospitality or Car Rental experience is preferable
Passionate about customers