Customer Service Representative

Company Description

Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through publicprivate partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.

Job Description

The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.

• Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billing
• Respond promptly and professionally to incoming calls and emails regarding purchase orders, billingpayment inquiries, pricing information, product availability, and other critical customer concerns
• Navigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processing
• Manage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and procedures
• Execute payment processing tasks, including customer credit card transactions, with utmost care and confidentiality
• Maintain an unwavering commitment to customercentric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleagues
• Provide essential support to other departments for Customer Carerelated matters, demonstrating crossfunctional collaboration and organizational dedication

• Qualifications

  • Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a customer service, manufacturing or distributor setting
  • Demonstrated ability to work under pressure while maintaining high attention to detail
  • Proficiency in Google Suite and general computer operations
  • Superior organizational and time management skills
  • Exceptional verbal and written communication abilities
  • Proven capacity to multitask and manage shifting priorities effectively
  • Strong teamwork skills and professional demeanor
  • Demonstrated honesty, assertiveness, and systematic approach to work

  • Preferred Qualifications:

    • Experience in ISO certified standard operating procedures
    • Advanced problemresolution and criticalthinking skills
    • Proven track record of resolving customer complaints and conflicts with patience and professionalism

    • The ideal candidate will possess a strong commitment to maintaining the highest standards of customer service while adhering to company policies and procedures. They must demonstrate the ability to work efficiently in a fastpaced environment, consistently delivering accurate results. A thorough understanding of customer relationship management principles and practices is essential for success in this role.

      Additional Information

      We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity

      We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

      (Salary Range $ 48,000 $58,000 USD per year plus potential bonus)

      As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.