Customer Success Manager (Independent Contractor, Remote – SaaS Life Sciences)

Customer Success Manager (Independent Contractor, Remote – SaaS Life Sciences)

Location: LATAM | Hours: Overlap with U.S. time zones required

LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationshipdriven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.

The Opportunity

This is not a support or sales role — it’s a strategic partner position. Were seeking a Customer Success Manager who is a master at getting on a customers calendar and staying there. We need someone who excels at building trust and creating relationships so valuable that customers look forward to your checkins.

Success in this role is about proactive engagement—consistently securing meetings, surfacing evolving needs, and translating feedback into real value. If youre a natural at initiating meaningful conversations and cultivating lasting connections, you’ll thrive here.

What You’ll Do

• Own the customer calendar. Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support.
• Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals
• Lead or support onboarding and training sessions to drive early product adoption
• Identify customer pain points and evolving priorities to inform ongoing engagement
• Share insights and feedback from the customers with internal teams to guide product development and strategy
• Respond to customer needs with urgency, clarity and sound judgment
• Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities
• Contribute to process improvements that strengthen retention and customer satisfaction
• Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce

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  What You Bring

  • 2+ years in a Customer Success, Account Management, or customerfacing role, preferably in SaaS or life sciences
  • A strong track record of initiating and maintaining regular client engagement — not just reactive support
  • Excellent communication skills and confidence leading strategic discussions
  • High energy, selfmotivation, and discipline in a remote setting
  • Curiosity to deeply understand customer needs and how our products align
  • Comfort working across time zones and collaborating remotely
  • Proficiency in Salesforce or other CRM tools

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    What We Offer

    • Fully Remote: Work from anywhere with autonomy and flexibility
    • MissionDriven Work: Support pharma companies with solutions that matter
    • Small Team, Big Impact: Collaborate directly with leadership and product teams
    • Independent Contractor Role: Freedom and responsibility in a contractbased structure