Offer summary

Qualifications:

Basic computer skills and computer literacy., Strong written and verbal communication skills., Good interpersonal skills and high attention to detail., Logical reasoning and flexibility to work different hours..

Key responsibilities:

Verify candidate details with sources promptly within SLA.

Update system with verification status and upload relevant documents.

Maintain professional relationships with HR and education contacts.

Diligently chase candidates for required information and complete data entry.

Job description

The Operations Specialist is responsible for conducting accurate individual verification of the details provided by the candidate with the respective source (entities or institutions) in a timely manner within the agreed Service Level Agreement. The Operations Associate is responsible for updating the system on the status of the verifications conducted, including uploading the necessary documents related to the verification activity. The Operations Associate will also do all the necessary candidate chasing attempts to obtain necessary information/documents/requirements within client SLA and complete check verification.

Responsibilities:

Initiate checks in the GCM pool within 24-48 HRS from check order date
Complete verification requirements, close off checks and update/follow-up check on a timely manner
Develop and maintain good relationship with the Human Resource/Supervisor and Education/Professional POCs coordinating in most respectful and professional manner
Update verification checks with outmost integrity ensuring all details are true and factual as per records or supervisor comments
Handle confidential information with outmost care, knowing what is for verification disclosure and not
Chase candidate diligently and professionally on the needed requirements to complete check verification, as well as completion of Candidate Data Entry process for newly ordered cases in the system
Update contact cards of any information gathered while or before doing the verification

Qualifications:

Computer Literate, Basic computer skills
Above average written and verbal communication skills
Good interpersonal skills
High attention to details
Logical reasoning
Can work flexible hours
Open to senior high school graduate with experience
100% Remote work setup
Open to any shift

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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