Veterinary Technical Account Manager - Regional Programs

Are you passionate about customer success and account growth? Love working with diverse teams and want to shape the future of veterinary inventory management?

Working for CUBEX means contributing to and growing with a team that is dedicated and passionate about what they do. We take pride in having our team members look forward to coming to work each morning and believe that with great work, comes great reward.

When you join the CUBEX team, you join family!

In this role you'll be responsible for maximizing client experience within the Regional and University market segments, leading customer audits and optimizations, managing complex projects, and delivering exceptional customer service while collaborating with an extraordinary team. You'll have the opportunity to travel while using your knowledge and experience to support the veterinary community, inspire innovation, and pursue professional growth and your career goals.

You'll have experience in technical account management, preferably some experience in the veterinary market, and experience with software implementation and inventory management systems.

What we do

CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. The company develops market-leading technologies that provide secure access to controlled substances, high value products, and other medications. We are a private, family owned and operated company that values its team members and are looking to hire the best of the best.

What you'll do

• Lead customer audits and optimizations both remotely and onsite for Regional and University market segments.
• Manage customer-specific support metrics tracking and reporting.
• Conduct database reviews including user management, formulary setup, permissions, and system settings.
• Provide technical support for strategic launches and rollout programs.
• Lead system relocation management and coordination.
• Prepare renewal customers for sales readiness.
• Coordinate comprehensive client team training and retraining programs.
• Support pilot programs and proof of concept validations.
• Manage equipment/software update and upgrade projects.
• Participate in project scoping and planning sessions with regional and strategic teams.
• Conduct site visits and virtual optimization sessions.
• Perform process and workflow audits.
• Analyze system utilization and inventory optimization opportunities.
• Provide financial reporting including inventory performance, labor metrics, and charge capture analysis.

What skills and experience you demonstrate

• Customer-centric focus with exceptional customer service orientation and solutions-driven approach
• Proven expertise in managing multiple complex projects simultaneously
• Strong interpersonal, written, and verbal communication skills
• Creative problem-solving skills with strong analytical and business judgment
• Experience in strategic account planning and execution
• Team-oriented approach with ability to work across multiple departments
• Self-starter with high motivation and ability to work independently
• Strong organizational skills with attention to detail
• Demonstrated proficiency in software and hardware systems
• Advanced skills in Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with business intelligence tools and data interpretation
• Knowledge of Patient Information Management Systems and Inventory Management systems (preferred)

Bonus points for

• Knowledge of CUBEX products and solutions
• Experience with Slack, mapping software, and business intelligence tools
• Veterinary medicine certifications
• Experience working with large customer projects and programs
• Comfort level working with executive leadership, university administrators, and clinical staff

Experience:

• 3-5 years in technical account management or related field
• 2+ years of veterinary market experience preferred
• Software implementation experience highly desired

Education/Licenses/Certifications:

• Bachelor's degree (BA/BS) in Business, Information Systems, or related field preferred, or equivalent experience.
• Veterinary medicine certifications a plus

Job location(s):

• Remote (must reside within close proximity to a major US airport)
• Company headquarters located in Phoenix, AZ

Other:

• 25-30% travel to clients, university programs, and industry events as needed
• All travel expenses covered with company credit card and generous per diem meal allowance

Life at CUBEX

CUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people. Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.
 

Careers | CUBEX Veterinary Inventory Management

Compensation

• Competitive salary based on education and experience
• Quarterly bonus structure tied to Regional & University Program team performance
• Internet and Cell Phone stipend
• Home office technologies provided by company (laptop, monitors, webcam, etc.)

Benefits

• Open PTO policy including 9 observed holidays
• Progressive medical, dental, and vision insurance (free after year 3)
• Health Savings Account options
• Flexible Spending Accounts (Health Care and Dependent Care)
• 401K with generous company Safe Harbor contribution
• Company-paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend

Equal Employment Opportunity Statement

Mashura LLC is an Equal Opportunity Employer. We are committed to a workplace free of discrimination and harassment and make employment decisions on the basis of merit. Mashura LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran or military status, or any other characteristic protected by federal, state, or local law.

In addition to federal law requirements, Mashura LLC complies with applicable state and local laws governing nondiscrimination in employment. We also provide reasonable accommodation for qualified individuals with disabilities and for religious practices, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.