Offer summary

Qualifications:

Strong communication skills for stakeholder management., Experience in telecommunications industry and product knowledge., Ability to translate business requirements into technical solutions., Experience with CPQ, product catalog, or order management is desirable..

Key responsibilities:

Lead workshops to gather and refine requirements.

Manage client relationships and expectations throughout projects.

Translate business needs into technical specifications and solutions.

Support system integration and contribute to continuous process improvements.

Job description

Key Duties and Responsibilities

Primary:

Lead and facilitate workshops to gather, validate and refine business and functional requirements
Foster strong relationship with client stakeholders by understanding their pain points and business needs
Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption

Secondary:

Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
Design high-level business processes aligned with end-to-end fulfilment journey of telco products
Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
Support system integrations across the quote-to-billing journey
Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
Contribute to continuous improvement initiatives within the BA methodology and toolkit

Skills and Experience

Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
Strong telco industry and product knowledge