AVP, PayPal - Strategic Initiatives Manager

Job Description:

Role Summary/Purpose:

Come Join the PayPal Client team and partner with the global leader in digital commerce! In this role you will work closely with the business and client to provide project/initiative leadership and oversight for key cross-functional growth initiatives.

The Strategic Initiative Manager will interface with Client to identify and manage key projects for the portfolio as well as support cross-portfolio communications and operating rhythm.  In this role you will work across the portfolio supporting the Strategic Initiative team on portfolio strategic initiatives and will have the opportunity to work with the General Managers of the portfolio (both PayPal and Venmo), cross functional portfolio leadership team and the client.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Deliver key client cross-functional growth initiatives for new and existing PayPal/Venmo account holders.

• Partner with PayPal and Venmo to identify and deliver friction-less customer experience enhancements

• Support cross-portfolio communications and operating rhythm

• Lead development of standard project management processes and tools for the Strategic Initiative team

• Partner with cross functional portfolio leadership to facilitate client and internal planning updates

• Own client driven escalations to resolution and identify gaps to minimize future occurrences.

• Ability to balance multiple business and client initiatives: prioritize time and resources effectively.

• Ability to work cross functionally to support portfolio initiatives that advance credit penetration in PayPal’s ecosystem.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent 7+ years of work experience in the Financial Services field

• Minimum of 3 years' project management experience with the ability to handle multiple projects at once

• Minimum of 2 years of client management experience or retail card experience

Desired Characteristics:

• Demonstrated prior experience in program management and product development

• Strong Technical & Digital acumen and related experience

• Knowledge seeker, insatiably curious with a growth mindset

• Energetic problem solver; comfortable constructing new concepts without an existing blueprint

• Strong project management processes and analytic skills

• Proven ability to work cross-functionally and influence corporate decision makers

• Ability to demonstrate innovation and creative approaches to business needs

• Proven ability to work remotely and independently

• Excellent PC proficiency (MS Office Suite) emphasis on Power Point, Excel and SharePoint

• Knowledge of Smart Sheet software a plus

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: