Learning and Development Instructor

Position Title

Location

Job Summary

Job Responsibilities:

Training Delivery and Record Keeping

• Prepare for classes by reviewing materials prior to delivering instructor led training.

• Complete all pre-class requirements (rosters, applicable communications to participants, technology requirements, etc)

• Effectively facilitate a variety of instructor led training.

• Maintain related documentation/records (class folders, rosters, etc).

Training Assessment

• Assess the effectiveness of training programs and use all available feedback to drive continuous improvement by staying abreast of business unit policy and procedure.

• Identify skill gaps through Direct observation of business unit practices, train the trainers, observation of existing training, shadowing business unit, co-facilitate.

Program Development and Maintenance

• Assist in the development of content for training programs that align with client needs and organizational goals.

• Maintain accurate and relevant content for delivery of programs; including training content, assessments, or related documentation

Professional Development

• Stay updated on latest trends and best practices in learning and development.

• Recommend innovative changes to enhance our programs.

Risk Management and Strategic Oversight

• Identify, assess, monitor, control, report, and mitigate risk in accordance with the Risk Governance Framework, in the context of specific accountabilities. 

• Ensure compliance with organizational and departmental procedures by consistently following established guidelines, protocols, and best practices to maintain operational efficiency.

• Uses independent judgement and discretion to make decisions related to the administration of the LMS.

• Analyzes and resolves problems pertaining to LMS administration, technological issues and user experience

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 

• Minimum experience required: 2+ Years in the Mortgage industry.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) in Education, Business Administration or a related field or equivalent years of relevant professional-level experience.

• Proficiency in Microsoft Office Applications, creative and conceptual skills.

• Experience in LMS usage.

Job Competencies:

• Strong presentation skills, including the ability to present effectively to groups of varying size and knowledge levels;

• experience delivering content leveraging virtual platforms;

• Professional written, verbal, and interpersonal communication skills [experienced in communicating to a variety of audiences and number of people];

• Knowledge of, and the ability to apply, fundamental concepts of adult learning, and training methodology;

•  Knowledge of the fundamental concepts, practices, and procedures used in assigned business unit;

• Strong time management and organizational skills;

• working knowledge of Microsoft Applications.

• Physical demands (ADA): No unusual physical exertion is involved.