Offer summary

Qualifications:

High school diploma or equivalent required., At least 2 years of experience in the mortgage industry., Proficiency in Microsoft Office applications and LMS usage., Strong presentation and communication skills, with knowledge of adult learning principles..

Key responsibilities:

Deliver instructor-led training and prepare training materials.

Assess training effectiveness and identify skill gaps.

Assist in developing and maintaining training content aligned with organizational goals.

Ensure compliance with policies and continuously improve training programs.

Job description

Position Title

Learning and Development Instructor

Location

Work From Home MI, MI 48098

Job Summary

The Learning and Development Instructor is responsible for effectively delivering training programs to enhance employee skills, performance and professional development. This role also assists with the development of content that aligns with organizational goals and promotes a culture of continuous learning.

Job Responsibilities:

Training Delivery and Record Keeping

Prepare for classes by reviewing materials prior to delivering instructor led training.
Complete all pre-class requirements (rosters, applicable communications to participants, technology requirements, etc)
Effectively facilitate a variety of instructor led training.
Maintain related documentation/records (class folders, rosters, etc).

Training Assessment

Assess the effectiveness of training programs and use all available feedback to drive continuous improvement by staying abreast of business unit policy and procedure.
Identify skill gaps through Direct observation of business unit practices, train the trainers, observation of existing training, shadowing business unit, co-facilitate.

Program Development and Maintenance

Assist in the development of content for training programs that align with client needs and organizational goals.
Maintain accurate and relevant content for delivery of programs; including training content, assessments, or related documentation

Professional Development

Stay updated on latest trends and best practices in learning and development.
Recommend innovative changes to enhance our programs.

Risk Management and Strategic Oversight

Identify, assess, monitor, control, report, and mitigate risk in accordance with the Risk Governance Framework, in the context of specific accountabilities.
Ensure compliance with organizational and departmental procedures by consistently following established guidelines, protocols, and best practices to maintain operational efficiency.
Uses independent judgement and discretion to make decisions related to the administration of the LMS.
Analyzes and resolves problems pertaining to LMS administration, technological issues and user experience

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Minimum experience required: 2+ Years in the Mortgage industry.

Preferred Qualifications:

Education level preferred: Undergraduate Degree (4 years or equivalent) in Education, Business Administration or a related field or equivalent years of relevant professional-level experience.
Proficiency in Microsoft Office Applications, creative and conceptual skills.
Experience in LMS usage.

Job Competencies:

Strong presentation skills, including the ability to present effectively to groups of varying size and knowledge levels;
experience delivering content leveraging virtual platforms;
Professional written, verbal, and interpersonal communication skills [experienced in communicating to a variety of audiences and number of people];
Knowledge of, and the ability to apply, fundamental concepts of adult learning, and training methodology;
Knowledge of the fundamental concepts, practices, and procedures used in assigned business unit;
Strong time management and organizational skills;
working knowledge of Microsoft Applications.
Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

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