Offer summary

Qualifications:

Minimum 2 years of experience in billing or accounting processes., At least 1 year of experience in customer-facing roles., Proficiency in electronic invoicing systems and ERP software., Good command of English (B2 level) and strong analytical skills..

Key responsibilities:

Create and verify invoices following standard procedures.

Perform monthly billing reconciliations.

Collaborate with finance, sales, and customer support teams on contract and payment issues.

Monitor customer responses and manage communication with clients in the assigned territories.

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customercentric brand in the secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating highstakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
Ideals Virtual Data Room : A webbased cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board : A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries to streamline governance and improve highstake decisions in a fast, secure, and compliant way.

The role

As our business expands globally with a growing number of clients in the Americas, we are looking for a Billing & Accounts Receivable Specialist to join our team in Colombia (remotely). In this role, your main objective will be to provide highquality billing service by monitoring timely and correct invoicing, as well as timely and effective communication with clients.

You will collaborate with Finance, Sales, and Customer Support teams and report to our global Head of Billing & Accounts Receivable. This is an excellent opportunity to grow your expertise on a global scale in a mature yet dynamic tech company.

What you will do
Create invoices following standard procedures
Perform quality control on automatically generated invoices, verifying data accuracy and completeness
Conduct monthly billing reconciliation
Collaborate with crossfunctional teams (Finance, Sales, Customer Support) on contract terms, payments, client requests, and reporting
Monitor customer responses, manage calls, emails and incoming requests from clients from the assigned territory (Southern and North America), respond promptly and provide customer feedback
Maintain ongoing communication and monitor the portfolio of debtors from South America

What you bring
2+ years of Billing or other accounting process handling experience is preferable
1+ year experience in leading customerfacing organizations
Experience working with electronic invoicing through ERP or billing systems
At least B2 English proficiency
Strong analytical and systems skills with high attention to detail
Excellent organizational skills to manage multiple tasks efficiently
Proficiency in Microsoft Office suite
Good knowledge of business communication standards

Nice to have
Experience in issuing Nota Fiscal
Portuguese language
Experience in a B2B SaaS environment
Bachelor’s degree, preferably in finance and accounting

Our assessment process
Screening call with the Talent Acquisition Specialist (~40 mins)
Test task (~2 hours)
Competencybased interview with the Talent Acquisition Specialist (90 mins)
Hiring Manager interview (60 mins)
What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work
• Remotefirst flexibility to shape your ideal workday
• Home workplace budget
• Coworking expense coverage
• Individual IT budget for extra equipment
• Toptier tech and AIpowered tools

For your growth• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

For your wellbeing• Tailored Wellness Package for your physical and mental health
• Wellhub membership with access to numerous sports activities
• Funding for sports competitions
• Healthrelated timeoff

Extra perks• Teambuilding offline and online events
• Budget for local gatherings in global locations
• Generous internal referral program

Our culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for likeminded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Discover more
Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.