Customer Success Manager

Description

Upwind is a nextgeneration Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industryleading efficiency and eBPFpowered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, realtime threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures endtoend, costeffective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

Were looking for a Customer Success Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and longterm value from the Upwind platform. Youll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide handson support to drive engagement and satisfaction.

Responsibilities

• Act as a strategic partner to the sales team postPOC, supporting account continuity while enabling sales to focus on new opportunities
• Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a highquality customer experience
• Build strong, longterm relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
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  Requirements

  • 3+ years in customerfacing roles in SaaS, with experience in technical support, solution architecture, or similar roles
  • Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
  • Excellent communication, problemsolving, and relationshipbuilding skills
  • Experience leading technical projects, managing deployments, and driving feature adoption
  • Strategic mindset with the ability to align technical solutions to business goals
  • Relevant certifications in cloud or security (preferred)
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