User Experience Associate

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE 

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.  

 
Title: User Experience Associate (Analyst)

WHAT YOU’LL DO

The User Experience (UX) Associate is an entry-level production role, providing definition and design support to Software Product projects through Design System, Visual Design, Research, or Enhancement projects and for Software Product releases. The UX Associate will be assigned a set of deliverables and learn to translate business needs and product requirements into user-focused and intuitive products, interfaces, platforms for mobile and web.

• Validates the assigned deliverables with a UX Researcher or an UX Lead and potentially presenting to larger stakeholder audiences during sprint reviews
• Supports the production, iteration and delivery of final design artifacts as defined by their project lead
• Attends all project UX meetings, design reviews, and workshops
• Collaborates with other stakeholders for input during the production of the artifacts and facilitates those discussions within their defined timeframe to deliver the solution.
• Collaborates and communicates professionally with clients and internal teams on projects
• Works with others, such as a UX Lead or a Product Owner, if working on a Sprint Team, to receive defined work assignments
• Assigned in a support delivery role for one project at a time.

Specialization in Interaction Design

• Reviews and translates release requirements into user experience
• Produces design artifacts such as thumbnails, workflow diagrams, storyboards, wireframes, sketches, and prototypes, research scenarios, visual mockups, etc. depending on the needs of the project and the tasks assigned to them by an UX Lead

Specialization in Visual Design

• Reviews and translates release requirements into user experience, from low-fidelity sketches to hi-fidelity mockups including applying the Duck Creek Design System, and making appropriate decisions regarding typography, color, and layout for all users

Specialization in User Research

• Executes rapid, tactical research and discovery initiatives that inform product and design decision making
• Promotes the use of Duck Creek personas

Performs other related duties and activities as required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT YOU’VE DONE.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree, or higher level, or foreign equivalent, in HCI or a related design field or equivalent practical experience
• Total Work Experience: 2 to 4 years
• Must have experience in web technologies (HTML5, XHTML, XML, XSL, CSS3, SASS or LESS, JavaScript, Responsive web designs)
• Good understanding of any Object oriented programming language. 
• Some experience in Information Architecture and Interaction Design, Visual Design and/ or User Research
• Preferred prior work or internship experience in a related field (Insurance)

Specialized Knowledge, Skills, and/or Abilities:

Required:

• Understanding of Agile methodology
• Understanding of the basics of Product Design
• Demonstrable ability for Design Thinking
• Familiarity with Duck Creek personas
• Good Problem-Solving skills
• Understanding of Lean UX methodology and the ability to iterate a concept into a polished deliverable
• Knowledge of 3rd Party Tools; VSS, TFS, SVN, Git etc.
• Debugging methods and Performance testing done in Developer Tools in different Browsers

Good to Have:

• Insurance Domain Knowledge
• Experience on Web Services, WebAPIs, Troubleshooting DLL

Other Requirements:

• Travel: 0-10%
• Work Authorization: Legally authorized to work in the country of the job location.
• Physical: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WHAT WE STAND FOR   

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/ 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. 

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