Java Applications Support Pipeline
Offer summary
Qualifications:
Bachelor's degree in computer science or equivalent., At least 2 years of experience in technical support and application development., Proficiency in Java, SQL, and Windows Forms., Excellent communication skills in English and ability to work in a team..Key responsibilities:
- Prioritize and manage software updates and releases according to company policies.
- Record, track, and document problem-solving processes and resolutions.
- Perform hands-on fixes and upgrades on applications and systems.
- Attend customer workshops to provide technical advice and best practices.
Job description
Company Description
Sutherland is seeking a reliable and detailoriented person to join us in as Actimize Support Engineer. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer
Record, track, and document the problemsolving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems
Develop and document change requests capturing all customer requirements
Perform handson fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications
Test fixes and perform postresolution followups to ensure problems have been adequately resolved using standard testing methodologies
Identify and learn appropriate software applications used and supported by the Company
Attend Customer workshops reviews to provide Technical application advice and best practice guidance when required
Qualifications
***Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office TK North Point)
Required Experience:
• Excellent verbal and written communication skills in English.
• At least 2 year in technical support facing customers and resolving issues.
• Fast learner with ability to educate herhimself on relevant technologies
• 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
• Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills.
• Technical developmentdebugging and diagnosis skills (e.g. coding, scripting, etc.).
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.
• Ability to work in a team.
• Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelors degree in computer science (or equivalent)
Additional Information
We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!!)
Sutherland is seeking a reliable and detailoriented person to join us in as Actimize Support Engineer. We are a group of driven and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer
Record, track, and document the problemsolving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems
Develop and document change requests capturing all customer requirements
Perform handson fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications
Test fixes and perform postresolution followups to ensure problems have been adequately resolved using standard testing methodologies
Identify and learn appropriate software applications used and supported by the Company
Attend Customer workshops reviews to provide Technical application advice and best practice guidance when required
Qualifications
***Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office TK North Point)
Required Experience:
• Excellent verbal and written communication skills in English.
• At least 2 year in technical support facing customers and resolving issues.
• Fast learner with ability to educate herhimself on relevant technologies
• 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
• Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills.
• Technical developmentdebugging and diagnosis skills (e.g. coding, scripting, etc.).
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.
• Ability to work in a team.
• Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelors degree in computer science (or equivalent)
Additional Information
We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!!)
Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer
Record, track, and document the problemsolving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems
Develop and document change requests capturing all customer requirements
Perform handson fixes on the Sales and Service Performance Management applications, including installing and upgrading software, database exports, and configuring the systems and applications
Test fixes and perform postresolution followups to ensure problems have been adequately resolved using standard testing methodologies
Identify and learn appropriate software applications used and supported by the Company
Attend Customer workshops reviews to provide Technical application advice and best practice guidance when required
Qualifications
***Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office TK North Point)
Required Experience:
• Excellent verbal and written communication skills in English.
• At least 2 year in technical support facing customers and resolving issues.
• Fast learner with ability to educate herhimself on relevant technologies
• 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
• Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills.
• Technical developmentdebugging and diagnosis skills (e.g. coding, scripting, etc.).
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.
• Ability to work in a team.
• Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelors degree in computer science (or equivalent)
Additional Information
We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!!)
***Availability to work on a Hybrid model in Bogota (3 days at home 2 days at the office TK North Point)
Required Experience:
• Excellent verbal and written communication skills in English.
• At least 2 year in technical support facing customers and resolving issues.
• Fast learner with ability to educate herhimself on relevant technologies
• 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL.
• Intimate knowledge of the customer’s connected applications. • Excellent technical and analytical skills.
• Technical developmentdebugging and diagnosis skills (e.g. coding, scripting, etc.).
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.
• Ability to work in a team.
• Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelors degree in computer science (or equivalent)
Additional Information
We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!!)
We offer you: Undefined term contract with great benefits (Premium healthcare, life insurance, internet bonus, sodexo bonus and much more!!)
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Quick Learning
- Organizational Skills
- Teamwork
- Communication
- Analytical Skills
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