Mainframe Technical Support Specialist

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Expression of Interest: End of April / Start of May

Employment Type: Fixed Term / Contracting

Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Role Requirements: Baseline security clearance preferred or Eligibility to complete (Australian Citizen)

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you! 

VicRoads is continuously seeking talented individuals who are driven to make a meaningful impact on customers and see the direct results of their work in a unique environment. We prioritize hybrid working, work-life balance, and a commitment to excellence in development, striving to create positive outcomes in everything we do

About Opportunity
The Mainframe Technical Support Specialist will provide Level 2 application support and high-quality customer service for queries, incidents, service requests and application management for the VicRoads RLS Frontline Applications such as Driver Licensing System (DLS), Vehicle Registration and Identification System (VRIS) and associated technologies.

This role involves managing the mainframe set of applications, planning and running of batch processes, managing CICS (Customer Information Control System) services, and managing incidents on these components. The functions include, but not limited to the following:

• Creation of batch job
• Batch job scheduling
• Data processing and alignment
• Performance optimisation
• Reporting and security compliance

The successful candidate will engage with our DBA, cloud infrastructure and development teams to ensure seamless integration and optimal performance of our Vehicle Registration and Driver Licensing applications.

The nature of the work will require shift based and after business hours work.

Strong problem-solving, communication, interpersonal skills and attention to detail are essential.

 
About you 
We’re looking for individuals who thrive in a collaborative, dynamic environment more than just putting on headphones and diving into tasks. Our culture emphasizes active participation, where every team member's voice contributes to shaping digital products and delivery outcomes.

You have extensive experience managing IT incidents, requests, problems, changes, and releases in complex corporate environments, preferably in Government or partner organizations.

Your strong technical expertise spans hardware, software, databases, and cloud solutions, with proven troubleshooting skills across on-premises and SaaS environments. You excel at building strong stakeholder relationships and are self-motivated, analytical, proactive, and adaptable.

Demonstrated experience with the following technologies is highly desirable

• Mainframe
• COBOL
• Control-M
• AWS Stacks
• Mulesoft
• .Net
• JCL
• SQL
• DB2

This role requires Baseline security clearance preferred or Eligibility to complete (Australian Citizen)

Culture: 

To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. 

What we offer: 

• Competitive salary and benefits 
• Supportive, diverse, and inclusive work environment 
• Opportunities for professional and personal development 
• Flexible working arrangements and family friendly practices 

How to Apply  

Please submit your Expression of Interest via the “Apply” button and include a resume and a brief covering letter.  

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.