Guild enables forward-thinking employers to invest in their employees, unlocking life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. We partner with the nation’s largest employers to create a culture of opportunity that will help them attract and retain top talent while building the workforce of the future. Our marketplace of curated education and learning programs was designed with working adults in mind. We offer support, guidance, and resources every step of the way, and strive to ensure that the new skills employees build translate into in-demand career pathways — and that employees don’t have to pay for tuition or career services on their own. At Guild, we know that together, we can build a future of work that works for everyone. Head to Guild.com to learn how you can join the movement and #KeepYourTalentRising.

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.

If you are an Internal Candidate, please apply via our Internal Job Board.

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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

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Guild is hiring a Senior Manager, Payment Operations to lead payment operations team(s) responsible for the delivery of accurate and timely tuition and employer benefit dollars across Guild’s payment marketplace in support of KPIs. Ensure the success of this function by managing medium-term planning, system and process optimization and internal and external stakeholder management, all while ensuring successful execution against compliance requirements. Lead high-performing, engaged, well-structured, successful team(s) by managing workforce management, team staffing and e2e employee lifecycle activities (recruiting, on-boarding, talent management, off-boarding).

Key Responsibilities

Manage team(s) of operations professionals to facilitate accurate and timely tuition and employer benefit dollars across Guild’s payment marketplace in support of KPIs

Deliver KPIs and key business outcomes by ensuring teams have the right staffing models, tactical resources, tools and expectations
Serve as a Payments expert - deeply understanding payment outcomes, processes, systems and workflows
Build systems, processes, tools and feedback loops that identify, escalate, and help resolve critical payment issues
Oversee the management of projects that span cross-functional teams, are time sensitive, and require a high level of execution

Lead medium-term planning for teams in support of division, function and company strategy and goals

Develop and execute against medium-term strategies and plans that enable operational excellence at scale
Develop and report on KPIs that ensure delivery of key business outcomes
Develop OKRs that deliver team and individual performance

Ensure payment processing systems, platforms and operations support delivery of key KPIs now and in the future

Partner with key cross-functional leaders in Product, Engineering, Biz Aps InfoSec, and other teams to institute systems, forums, feedback loops, etc. that deliver upon strategic initiatives
Drive internal payment system development, including being an input into product roadmap prioritization
Drive a team culture of continuous improvement via data driven decision making

Partner with key internal and external leaders to understand payment needs to help solution against off-menu / novel requirements and inform prioritization and go/no-go decisioning for issues

Ensure SOC 1 and other compliance programs are successfully executed on and meet partner and business needs

Lead a high-performing, engaged, successful team by managing workforce management, team staffing and e2e employee lifecycle activities (recruiting, on-boarding, talent management, off-boarding

Instill a culture of belonging, diversity, accountability and performance within team and cross-functionally
Serve as a talent steward that enables team member growth, development and excellence

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $115,000 - $135,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Open vacation policy for employees to rest and recharge
8 days of fully-paid sick leave, to take the time to heal and or recover
Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.

I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.

Senior Manager, Payment Operations (Remote)

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