vCIO (Virtual Chief Information Officer)

Job Description

Establishes and maintains Client business level strategic relationships, then utilizing and building on these relationships to better understand Clients’ business goal and objectives. The VCIO is responsible for establishing technology budgeting and strategic roadmaps for Clients that both reduce business risk and facilitate technology improvements across the business.

Job Responsibilities

• Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders
• Maintain and secure existing IT infrastructures
• Maintain frequent remote unique touches with Clients
• Maintain, plan and develop a strategic roadmap profile for each Client
• Complete VCIO alignment reviews, based on Technology Alignment Reviews
• Maintain clear and precise business and alignment objectives for each Client
• Maintain Clients’ technology budgets
• Contribute to the maintenance of the ITS Standards Library
• Actively participate in the Standards and Alignment Committee
• Design and present technology proposals (in coordination with Design Desk)
• Provide professional services with a backlog of project work
• Review project results for success criteria outcomes, budget, timelines, and client experience
• Maintain strong Client relationships
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Conduct thorough checking and self-checking of information and documentation
• Maintain Strategic Business Review files and keep related documentation in order
• Assist in the training, mentoring and development of staff
• Perform general office duties as required
• Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required
• Perform other appropriate duties and responsibilities as assigned
• Adopt continuous learning and improvement processes in all aspects of the position
• Implement, participate, and promote Company Policies and Procedures
• Maintain a close coordination and working relationship with the Alignment Team
• Bridging the gap between the client/business and the Alignment Team and Service Org
• Investigate solutions based on individual client needs
• Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team
• Review workplans presented by the Design Desk Team to ensure goals are being met for client
• Proactively plan/review projects with clients that align with client’s business needs
• Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required
• Collaborate with other departments to deliver outstanding customer service

Job KPI'S

• # of SBRs with clients completed
• # of Clients with Overdue SBRs (Target 0)
• # of Clients without a Scheduled SBR (Target 0)
• # of Proposals/Quotes Sent
• Total $ Value of Proposals/Quotes Sent
• # of Proposals/Quotes Won
• Total $ Value of Proposals/Quotes Won
• Opportunities Overdue (Target 0)

Job Qualifications:

Experience/Skills

• Willing to work in a hybrid setup—remotely or on-site at client locations, as required.
• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
• Qualifications in Business development/Computer Science/Information Technology or equivalent
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
• Demonstrated experience with web and internet technologies
• Solve business problems with technology solutions as a competitive advantage
• Basic understanding of business concepts and challenges
• Maintain high positive customer satisfaction and relationship building as a trusted advisor
• Ability to retain clients by delivering customer satisfaction
• Ability to discuss technical items with non-technical decision makers in business terms and with business acumen
• Demonstrated ability to manage multiple priorities and follow through
• Self-motivated with the ability to work in a fast-paced environment with little to no supervision
• Ability to act with a sense of urgency while paying attention to detail
• Ability to lead a team in a positive, effective, and efficient manner

Aptitude and Interpersonal Skills

• Strong communication (written and verbal) with business executives and decision-makers
• High level organizational, project management, coordination and prioritization skills
• Strong problem-solving skills and self-learning
• Show initiative when undertaking tasks
• Able to work well both within a team environment and autonomously
• Good task management and multi-tasking skills
• High degree of confidentiality
• High degree of punctuality
• Ability to take, interpret and follow instructions
• Client service orientation
• Ability to work with staff at all levels of the Company
• Committed towards undertaking duties efficiently with a strong attention to detail
• Professional personal presentation
• Awareness of and ability to work in accordance with Company Policies and Procedures
• Negotiation and persuasion
• Active listening
• Positive attitude

Other Requirements:

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Able to pass our online behavior and cognitive assessments
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Compensation:

Pay rate ranges from $85,000/annum upto $100,000/annum and may vary by experience and location. 

Benefits (for External Applicants):