Manager Insurance

Responsibilities:

• Review and analyze all incoming cargo claims and assign to the appropriate team member
• Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of CH Robinson’s insurers
• Oversee the handling of complex claim files to ensure proper handling
• Possess a working knowledge of the following:
  • Carriage of Goods by Sea Act (COGSA)
  • Hague / Hagues Visby Rules
  • Warsaw / Montreal Protocol Rules
  • 49 U.S. Code § 14706 (Carmack)
• Develop learning tools for team members that drive continuous claim improvement and policy understanding.
• Branch training on marine cargo insurance / transport law / marine liability when needed
• Set team and individual objectives and priorities
• Coach, support, and manage the team and individuals to meet and exceed objectives
• Communicate and manage the team to adhere to corporate and branch policies
• Prepare for and lead team meetings
• Additional responsibilities and projects as assigned

Required Qualifications:

• High School Diploma or GED Equivalent
• Minimum of 3 years supervisory or management experience
• Minimum of 4 years Transit or Cargo Claims handling experience

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Experience with customs bonds
• Solid understanding of claims process and industry operations
• Strong analytical skills for evaluating large amounts of information and drawing appropriate conclusions
• Able to communicate at multiple levels, to varies audiences, using multiple mediums
• Generate new ideas to improve performance, translating these ideas into practical solutions
• Time management and organizational skills
• Excellent written & verbal communication skills

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran