Offer summary

Qualifications:

Bachelor’s degree in Marketing, Communications, Business Administration, or Public Relations., At least 2 years of experience in marketing coordination, customer engagement, or account management., Experience with omnichannel marketing, CRM systems, and marketing analytics., Excellent communication skills and proficiency with project management tools..

Key responsibilities:

Manage and oversee omnichannel communication calendars including Email, SMS, Push, and In-App Messaging.

Coordinate campaign management, scheduling, and client communications for creative and copy approvals.

Maintain communication logs and support brief creation for content across various channels.

Assist with operational tasks such as setting meeting agendas and gathering data for reporting.

Job description

Description

It’s Plein Air Agency is a leading marketing consultancy focusing on the restaurant and hospitality industry providing solutions from Creative, Production, Media Strategy & Buying, Digital Content to Website and Mobile App development. We are a fully remote agency and are looking for remote talent to join our team!

The Guest Engagement Coordinator plays a pivotal role in supporting our Guest Engagement team by managing day-to-day operational activities and strategic coordination initiatives. This position takes ownership of critical execution functions, communication workflows, and cross-functional collaboration efforts.

An ideal candidate for the role is someone

Who is constantly learning and adapting
Who strives for excellence
Extremely accountable
Gets it done
Has an opinion

Key Responsibilities:

Calendar Creation and Management
- Overseeing the calendar that focuses on all omnichannel communications including Email, SMS, Push, and In-App Messaging
- Tracking and executing one-time offers/deals
Campaign Management and Scheduling
- Working closely in respective CRM platforms to manage campaign deployments and scheduling
- Collaborating with client on necessary edits, update and approvals surrounding creative and copy for omnichannel communications
Maintain Communication Logs
- Taking critical notes and feedback from client and vendor partners and pooling back internally to create actionable next steps
Brief Creation
- Supporting on brief creation for content and copy across email, web and other materials as needed, that gets dispelled to the internal creative team for execution
- Ensuring that the messaging and creative aligns with brand voice and overall objectives
- Working with the creative team on any necessary edits or feedback from the clients
Operational Tasks
- Setting meeting agendas
- Gathering Data and Insights for Reporting Purposes
- One-Off Request intakes from clients

Professional Development

The Coordinator position offers significant growth potential through:

Exposure to all aspects of guest engagement strategy and execution
Opportunities to be part of special projects and cross-functional initiatives
Development of advanced project management and strategic thinking skills
Pathway to management roles within organization

Requirements

Bachelor’s degree in Marketing, Communications, Business Administration, Public Relations
Minimum 2 years work experience in marketing coordination, customer engagement or account management, omnichannel marketing, CRM, Marketing Analytics
Bonus: Experience with CRM systems such as Braze, Attentive, Punchh, or SpendGo and offer management systems such as Sparkfly
Exceptional written and verbal communication skills with strong attention to detail
Proficiency in project management tools and methodologies like Monday.com
Advanced skills in Microsoft Office Suite, Google Workspace, and communication platforms like Slack
Strong organizational and time management abilities with capacity to handle multiple priorities
Creative problem-solving skills and ability to work independently
Comfortable with reporting tools and metrics

Required profile