Partner Success Associate

Partner Success Associate

(Remote US/Canada)  

Overview:

Constellation Data Labs, a subsidiary of the Perseus Operating Group of Constellation Software Inc (TSE: CSU) is seeking an experienced Partner Success Manager. As the Partner Success Associate, you will be responsible for overseeing the successful execution and delivery of projects, owning the client relationship, and the timely resolution of client issues including data compliance and application upgrades. The Partner Success Associate will work closely with cross-functional teams, serving as the voice of the client to help achieve their business objectives. 

Responsibilities: 

1. Onboard and complete new client implementations within 90 days. 

• Manage the comprehensive onboarding of requested listing, public record, and other data feeds for all existing Clients and deliver a highly organized approach with detailed goals, timelines, processes and responsibilities under supervision. 

• Coordinate with internal stakeholders as needed to ensure a complete, on-time and successful implementation of additional Client requested data, services, and products. 

• Manage simultaneous projects at one time, balancing priorities of business results, Client satisfaction, and implementation quality. 

2. Customer Satisfaction 

• Learn Client’s business applications to the degree of being conversant in their functions. 

• Hold regular Client review meetings and measure client satisfaction levels under supervision. 

• Develop, organize, distribute, collect and report on semi-annual client satisfaction surveys. 

• Report on success metrics, including client satisfaction and potential business opportunities. 

3.Adoption & Value: 

• Serve as the primary point of contact for client requests. 

• Prepare and lead quarterly meetings under supervision. 

• Build strong relationships with clients and understand their strategic roadmap. 

• Keep clients informed about the company’s expanding portfolio of products at a high level. 

4. Renewal  

• Complete renewal with assistance.  

5. Growth 

• Connect with client regularly to understand business objectives and roadmap. 

• Upsell and growth opportunities under supervision.  

Competencies: 

• Self-starter with proven adaptability in an agile and fast-paced environment 

• Perform quality work within deadlines with or without direct supervision 

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations 

• Work effectively as a team contributor on all assignments 

• Superb organization skills with the ability to manage competing priorities 

• A mindset to deliver results proactively, resourcefully, and methodically 

• Proven ability to communicate effectively across all organizational level 

• Excellent organizational, time management and Client service skills 

• Ability to work across multiple internal groups and internal business units 

• Excellent verbal and written communication skills 

• Experience managing projects 

• Real estate technology and/or experience with MLS is an asset 

• Experience with BI tools is an asset 

Qualifications: 

• Bachelor’s Degree 

• 2 years of experience years of customer success, account management and/or project management, ideally in a SaaS environment 

• Highly organized and success-driven with strong presentation skills 

• Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work 

• Works well in a collaborative team environment 

Company Conformance Statements  
 
In the performance of their respective tasks and duties all employees are expected to conform to the following: 

• Perform quality work within deadlines with or without direct supervision. 

• Interact professionally with other employees, managers, and vendors. 

• Work effectively as a team contributor on all assignments. 

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.