Offer summary

Qualifications:

Bachelor’s degree or equivalent experience in networking or cybersecurity., 1 to 3 years of experience in network engineering, cybersecurity, or technical support., Strong understanding of networking fundamentals and security principles., Excellent troubleshooting, communication, and customer service skills..

Key responsibilities:

Troubleshoot and analyze network security issues related to SonicWall products.

Support customers and partners in implementing and maintaining security solutions.

Collaborate with internal teams and vendors to resolve complex technical problems.

Document solutions and contribute to training resources to enhance team knowledge.

Job description

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

As a Cyber Network Engineer, you will play a critical role in ensuring the stability, security, and performance of our network security services. You will be responsible for troubleshooting technical issues, supporting customers and partners, and implementing solutions that enhance our network product offerings. Your expertise will help ensure seamless delivery of network security services and support.

Key Responsibilities

Develop deep expertise in SonicWall's Network Security software solutions.
Perform advanced analysis and troubleshooting of network products and applications.
Guide and support partners on implementation, configuration, and maintenance of security products and services.
Deliver prompt and professional technical support through tickets and phone interactions.
Collaborate with internal teams and external vendor support to resolve complex technical issues.
Identify, reproduce, and log defects; work closely with engineering teams to resolve issues.
Contribute to the creation of training content and mentor support team members as needed.
Document technical solutions to enhance the internal knowledge base and support resources.
Stay current with industry trends, new tools, and emerging threats by attending training and security events.

What We’re Looking For

Experience: 1 to 3 years in network engineering, cybersecurity, or technical support.
Education: Bachelor’s degree preferred (or equivalent hands-on experience).
Strong understanding of networking fundamentals and security principles.
Excellent troubleshooting, communication, and customer service skills.
Ability to work independently and collaboratively in a fast-paced, remote environment.

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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