Systems Engineer I – Network & Security Administrator

Systems Engineer I – Network & Security Administrator
FLSA Status: Exempt
Full-Time
Location: Atlanta – Norcross Office onsite

WHO WE ARE:

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.

WHAT YOU’LL DO:

The Network Support Engineer will be responsible for providing first-level technical support, diagnosing and resolving network and system issues, and maintaining operational efficiency across the IT infrastructure. In this role, you will:

• Provide first-level phone and email technical support
• Prioritize and triage incidents from phone, email, and monitoring systems
• Document all work performed in incident ticketing systems with high accuracy
• Escalate relevant incidents to Tier II, Engineering, or Management based on complexity or time constraints
• Collaborate with Tier II and management to meet company-defined SLAs
• Adhere to special instructions and documented processes
• Diagnose, repair, and update server systems, projectors, media players, and satellite receivers
• Troubleshoot and resolve LAN/WAN connectivity, switching, and routing issues
• Document relevant issues for the knowledge base population
• Work on a 24-hour rotational shift schedule, coordinating with the on–site team daily.  (weekdays: 6 AM–10 PM EST; weekends: 9 AM–9 PM EST)
• Attend to and resolve all customer issues on time

WHAT YOU’LL BRING:

Must Have:

• Bachelor’s degree or higher in Computer Science, Information Technology, Information Services, or Engineering
• One (1) or more years of experience as a network or systems administrator
• Strong verbal and written communication skills

Good to Have:

• Active Cisco Certified Network Administrator (CCNA), CompTIA Network+, or equivalent certification
• Desktop or systems support experience
• Experience in NOC/SOC or IT operations teams
• Familiarity with Linux and Windows servers
• Ability to interface effectively with diverse personnel

Technical Skills:

• Understanding of TCP/IP, LAN, and WAN
• Familiarity with routing and switching protocols (VLANs, 802.1q, VTP, Spanning Tree, EIGRP, OSPF, BGP)
• Knowledge of firewall technologies (Palo Alto, Fortinet, Check Point, Cisco ASA, SonicWall)
• Experience with common applications (Active Directory, DHCP, DNS, SNMP, SMTP, MS-SQL, SSH, Telnet, FTP, Radius)
• Understanding of problem, incident, and change management processes

WHAT WE OFFER:

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

Specifically, we will offer you a competitive compensation package including:

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts
• Full-health benefits with base employee coverage fully funded, comprising:
• Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law.