Offer summary

Qualifications:

Experience in IT and telecommunications infrastructure, hardware, and software applications., Qualifications in Business Development, Computer Science, or Information Technology., Knowledge of network and workstation operating systems, especially Microsoft Windows., Ability to communicate technical information effectively to non-technical decision-makers..

Key responsibilities:

Conduct strategic business reviews with clients and maintain strong relationships.

Maintain and develop clients' IT infrastructure and strategic roadmaps.

Design and present technology proposals and oversee project outcomes.

Liaise with clients and internal teams to ensure technology solutions meet business needs.

Job description

Job Description

Establishes and maintains Client business level strategic relationships, then utilizing and building on these relationships to better understand Clients’ business goal and objectives. The VCIO is responsible for establishing technology budgeting and strategic roadmaps for Clients that both reduce business risk and facilitate technology improvements across the business.

Job Responsibilities

Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders
Maintain and secure existing IT infrastructures
Maintain frequent remote unique touches with Clients
Maintain, plan and develop a strategic roadmap profile for each Client
Complete VCIO alignment reviews, based on Technology Alignment Reviews
Maintain clear and precise business and alignment objectives for each Client
Maintain Clients’ technology budgets
Contribute to the maintenance of the ITS Standards Library
Actively participate in the Standards and Alignment Committee
Design and present technology proposals (in coordination with Design Desk)
Provide professional services with a backlog of project work
Review project results for success criteria outcomes, budget, timelines, and client experience
Maintain strong Client relationships
Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
Conduct thorough checking and self-checking of information and documentation
Maintain Strategic Business Review files and keep related documentation in order
Assist in the training, mentoring and development of staff
Perform general office duties as required
Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required
Perform other appropriate duties and responsibilities as assigned
Adopt continuous learning and improvement processes in all aspects of the position
Implement, participate, and promote Company Policies and Procedures
Maintain a close coordination and working relationship with the Alignment Team
Bridging the gap between the client/business and the Alignment Team and Service Org
Investigate solutions based on individual client needs
Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team
Review workplans presented by the Design Desk Team to ensure goals are being met for client
Proactively plan/review projects with clients that align with client’s business needs
Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required
Collaborate with other departments to deliver outstanding customer service

Job KPI'S

# of SBRs with clients completed
# of Clients with Overdue SBRs (Target 0)
# of Clients without a Scheduled SBR (Target 0)
# of Proposals/Quotes Sent
Total $ Value of Proposals/Quotes Sent
# of Proposals/Quotes Won
Total $ Value of Proposals/Quotes Won
Opportunities Overdue (Target 0)

Job Qualifications:

Experience/Skills

Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
Qualifications in Business development/Computer Science/Information Technology or equivalent
Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
Demonstrated experience with web and internet technologies
Solve business problems with technology solutions as a competitive advantage
Basic understanding of business concepts and challenges
Maintain high positive customer satisfaction and relationship building as a trusted advisor
Ability to retain clients by delivering customer satisfaction
Ability to discuss technical items with non-technical decision makers in business terms and with business acumen
Demonstrated ability to manage multiple priorities and follow through
Self-motivated with the ability to work in a fast-paced environment with little to no supervision
Ability to act with a sense of urgency while paying attention to detail
Ability to lead a team in a positive, effective, and efficient manner

Aptitude and Interpersonal Skills

Strong communication (written and verbal) with business executives and decision-makers
High level organizational, project management, coordination and prioritization skills
Strong problem-solving skills and self-learning
Show initiative when undertaking tasks
Able to work well both within a team environment and autonomously
Good task management and multi-tasking skills
High degree of confidentiality
High degree of punctuality
Ability to take, interpret and follow instructions
Client service orientation
Ability to work with staff at all levels of the Company
Committed towards undertaking duties efficiently with a strong attention to detail
Professional personal presentation
Awareness of and ability to work in accordance with Company Policies and Procedures
Negotiation and persuasion
Active listening
Positive attitude

Other Requirements:

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Able to pass our online behavior and cognitive assessments