SOE - Apps packaging SME

What success looks like in this role:

High-Level Description: Position will be a Subject Matter expert on Windows 10/11 SOE lifecycle management. Encompassing SOE Image build and Operating System and application deployment methodologies with hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required.

 Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge on software / patch deployments required. 3+ years of experience in SOE engineering and modern device management – Australian Citizen with minimum Baseline (clarify if NV1for privilege access) clearance.

Responsibilities and Accountabilities:

SOE Solution Design, Implementation and Maintenance

• Solution new or maintain existing SOEs and releases (hardware and VDI and AVDs)
• Design, build and maintain Windows 11 SOEs using SCCM and Intune (IME)
• Conduct pilot deployments and gather feedback to refine and modernise the SOE
• Ability to customize and distribute SOEs to different business units and user groups
• Familiarity with Autopilot deployment techniques and OOBE

Application Packaging and release management

• Expertise in MSI, MSIX, AVD and App-V packaging for Windows 10/11 desktop and VDI environments.
• PowerShell and other scripting tools

Documentation & Skills Transfer:

• Deliver As Built, As Configured, and Standard Operating Procedures (SOPs) documentation
• Assist in the preparation of statements of work, user guides, release notes, and other documentation as needed.

Application and OS patching and hardening in accordance with client's Security practice.

• Familiarity with Essential 8, ASD, ISM and PSPF relating to Subject Matter
• Experience working in IRAP assessment
• End Point Protection - Defender/Bitlocker/Windows Hello/Application/MFA/Conditional Access & Whitelisting experience
• Desktop OS and application patching experience

Familiarity with common Modern workplace and Hybrid infrastructure components and technologies and how they relate to your area of Subject Matter Expertise and in the cross functional team context.

• Active Directory, EntraID, Group Policies, Remote access
• Exchange on-prem
• M365 productivity stack (MS Office Suite, SharePoint & co-pilot), Unified Communications (MS Teams)
• Mobile Device Management/Mobile Application Management
• DHCP/DNS/Certificate management  
• Applicability of enterprise and government security standards.
• Core Networking concepts pertaining to Operating System support (VPN clients, IP configuration, WLAN)

Collaboration - Work closely with internal teams, client and other vendor teams in SIEM type engagement

Vendor Engagement Utilize vendor relationships to assist with design, configuration, and remediation activities using industry best practices.

Continuous Improvement: Contribute to the ongoing refinement of technical processes, tools, and reporting mechanisms.

Industry Trends & Best Practices: Upkeeping with the latest trends and best practices in relevant technologies.

Client Management: Collaborate with the internal and external Project Management teams to manage client expectations effectively.

Cross-Functional Teamwork: Participate in the creation of new products and solutions, working as part of a cross-functional team.

Understanding of ITSM/ITIL fundamentals (Incident management/Change Management/Problem Management)

Strong Troubleshooting skills on the OS/application level – experience on system/command line utilities and other necessary troubleshooting tools 

You will be successful in this role if you have:

Necessary skills and experience: 

Technical:

• 3+ years of experience in SOE engineering and modern device management

• Intune, SCCM, Autopilot, strong understanding M365 stack (Exchange online, Office Suite, OneDrive, SharePoint, Teams)

• Application whitelisting and end point protection concepts

• Microsoft PowerShell and automation experience

• MSI, MSIX, and App-V packaging for Windows 10/11

• Application patching

• Mobile Device Management

• Exposure to Service Management tools (Service Now preferred)

Operational:

• Experience in mid-to-large-scale enterprises

• Experience in Hybrid environments with on-prem and cloud infrastructure

• Excellent communication skills, including the ability to explain technical detail to non-technical stakeholders

• Ability to work both independently and collaboratively in a fast-paced, high-accountability environment

• Strong understanding of ITIL fundamentals

• Incident management concepts and SLAs

• Change & Release management 

• Strong documentation skills

• Ability and willingness to take direction from team Lead, SDM and Client Executives 

• Ability to work in a team environment 

• Able to adapt to a changing technical environment 

• Ability to mentor and coach other members of the team in their area of expertise 

• Customer-facing presentation and consulting skills

• Australian Citizen with Baseline (NV1 is preferred) security clearance 

Certifications: 

ITIL v4 Foundation (optional)

Certification on Configuration Manager/Intune are desirable  

#LI-NV1

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