Platform Operations Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Platform Operations Specialist is a member of our Information Technology team and is responsible for the operations and maintenance of the Fullsteam payments gateway as well as supporting various Fullsteam Business Units.  Members of this team ensure that the Fullsteam Payments Gateway services are operating at peak efficiency and with excellent availability while also providing support to BUs, keeping them performant and responding to incidents. Individuals on this team work with other members of the Information Technology team to develop practices & procedures to administrate, monitor and secure the technology which drives Fullsteam's success. This is a hands-on operational and engineering role that requires a strong technical foundation, a proactive mindset, and a drive to optimize systems and procedures in a fast-paced, M&A-driven environment.

Primary Responsibilities:

• Support infrastructure and application engineering teams with deployments, service requests, troubleshooting, and change controls.
• Manage and maintain multiple AWS environments and Azure PaaS services (App Services, Azure SQL, AKS, WAF).
• Perform daily monitoring of system logs, metrics, and alerts; report and escalate relevant findings as necessary.
• Identify and implement improvements in existing operational processes and procedures.
• Develop and maintain automation using Infrastructure as Code (e.g., Terraform, Ansible, Bicep).
• Create and maintain CI/CD pipelines, implement branching strategies, and manage code repositories.
• Assist with platform hardening, monitoring, capacity planning, and performance tuning.
• Write and maintain scripts for automation and operational support (PowerShell, Python, Bash/Shell).
• Deliver client-focused solutions and collaborate across engineering, security, and business teams.
• Manage multiple projects, tasks, and priorities in a fast-paced and evolving environment.
• Readily respond to alerts based on on-call assignments and/or risk level incidents.

Skills & Competencies:

• Strong knowledge of AWS infrastructure services and best practices.
• Familiarity with Microsoft Azure PaaS offerings and/or AWS equivalents.
• Proficiency with DevOps tooling: Git, Jenkins, Docker, Kubernetes, Ansible, Terraform, Visual Studio Code.
• Experience with Infrastructure as Code (IaC) and environment automation.
• Effective troubleshooting and diagnostic skills in cloud-native and containerized environments.
• Strong scripting skills in PowerShell, Python, or Bash.
• Comfortable analyzing logs, performing root cause analysis, and remediating system issues.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong communicator and team player with a client-first mindset.
• Motivated by solving complex technical problems in a fast-changing environment.
• Strong background in incident management protocols and standard operating procedures.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or related field
• 4+ years of relevant experience in infrastructure automation, cloud operations, or DevOps engineering
• Experience supporting AWS and/or Azure environments in a production setting.
• Experience in CI/CD pipelines, infrastructure automation, and scripting.

Preferred Qualifications:

• Certified AWS or Azure Solutions Architect.
• Certified Terraform Associate.
• Experience with New Relic or similar monitoring tools.
• Knowledge of PCI DSS or other security/compliance frameworks.
• Experience with zero-downtime, high-availability infrastructure architectures.
• Self-starter with a competitive edge and a drive for continuous improvement.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.