Offer summary

Qualifications:

Minimum 4 to 6 years of application development experience with Genesys Cloud CX., Hands-on experience with multichannel self-service/IVR and Omni-Channel Orchestration Routing., Proficiency in developing Voice and Non-Voice applications such as SMS, Email, Chat, and Voice Bots., Genesys Cloud CX certification in relevant solution areas..

Key responsibilities:

Implement and customize Genesys IVR and multichannel self-service solutions.

Develop and integrate Voice and Non-Voice applications using Genesys Cloud CX Architect.

Identify opportunities to automate and streamline customer interaction solutions.

Ensure solutions meet customer treatment strategies and analytics requirements.

Job description

Genesys IVR developer (remote)
Requirements:

Minimum 4 to 6 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
Thorough understanding of Genesys Framework, Integration with internal and external components.
Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Ability to identify opportunities to automate / streamline where applicable in overall solution

Required profile