Offer summary

Qualifications:

Excellent communication and customer service skills., Previous experience in a spa or hospitality environment is preferred., Ability to handle multiple tasks and remain organized., High school diploma or equivalent is required..

Key responsibilities:

Greet and assist guests upon arrival.

Manage appointment bookings and retail sales.

Coordinate with therapists and spa staff to ensure smooth operations.

Maintain cleanliness and organization of the reception area.

TCM Group is one of the Caribbean’s leading tourism concessions with presence in currently 14 countries worldwide spanning America, Africa, Europe and Asia with over 100 locations, featuring seven brands and a broad portfolio of services. ScubaCaribe • Renova Spa • Isla Catalina Diving • Samsara • Bazaar & Co. • SunClick Photography • Anse Marcel Marina. With over 25 years of experience in the tourism industry, TCM Group caters to guests of coveted four and five star hotels and resorts, striving to deliver excellence in service through their more than 1,900 employees, committed to quality, safety and environment. Contact us at info@tcm-int.com, and visit www.renovaspa.com or www.scubacaribe.com!

Job description

Meet and greet guest upon arrival to the Spa
Ensure that guests are comfortably seated and offered a beverage.
Ensure that the liability forms are filled out properly and complete.
Liaise with therapist regarding services.
Ensure that therapists are made aware of appointments and waiting guests.
Answer telephone.
Provide clients with information about services and the availability of services at Renova spa.
Liaise with Spa attendant daily to ensure that cabinets and amenities are properly stocked and available.
Supervise spa attendant regarding the cleanliness of Spa.
Booking appointments, handling of retail sales and stocking supplies appropriately.
Ensuring that the reception area is always clean and prepared to address clients.
Responds to customers requests and needs with a service attitude.
Participate and attend all staff meetings as required.
Any other assigned duties as directed by the Spa Manager or Supervisor.

Required profile