Technical Support Engineer (m/f/d)

Join us as our Technical Support Engineer at Dedalus, one of the World’s leading healthcare technology companies, in Bosnia and Herzegovina to do the best work of your career and make a profound impact in providing better care for a healthier planet. 

What you’ll achieve 

As Technical Support Engineer for our cloud solution for Medical Imaging, you will play a key role in maintaining the reliability and performance of the platform.  

You will have the following responsibilities: 

You will investigate and resolve complex technical issues as part of 3rd-level (Level 3) support, proactively monitor our cloud environments to ensure system uptime, and participate in a 24/7 duty-rotation schedule to uphold maximum availability. By working closely with regional teams, CloudOps and engineering, you will drive continuous improvement and ensure a seamless support experience, making a profound impact across the healthcare sector. 

Take the next step towards your dream career 

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:  

Essential Requirements  

•  Bachelor’s degree in Computer Science, Engineering, or related discipline 

• 5+ years in 3rd-level software support or technical escalation roles (healthcare/medical imaging preferred) 

• Deep expertise in system diagnostics, log analysis, and performance profiling 

• Strong understanding of cloud infrastructures (AWS, Azure) and on-premise deployments 

• Good understanding of (Windows Server) operating systems, virtualization solutions and computer networks 

• Experience using relational databases (e.g. Microsoft SQL Server, PostgreSQL) 

• Excellent technical writing skills for documentation and knowledge base development 

• Fluent English (written & spoken); additional language skills is a plus 

Desirable Requirements  

• Scripting skills (e.g. PowerShell, Python, JavaScript) for automation of diagnostic tasks and supporting integration workflows 

• Understanding of DICOM, HL7 and other healthcare interoperability standards 

• Prior experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Zabbix, Grafana, Nagios, …) 

We are Dedalus, come join us 

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. 

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. 

Application closing date: 1st September 2025 

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious. 

Our diversity & inclusion commitment – Dedalus Global