Offer summary

Qualifications:

Experience in international travel, especially outside Africa., Personal travel experience to Bali or Thailand is advantageous., Experience as a travel consultant booking international destinations is preferred., Matric certificate and computer literacy are required..

Key responsibilities:

Assist customers via online, email, phone, and walk-in to book holiday packages and flights.

Achieve monthly sales and revenue targets set by the team leader.

Provide excellent customer service and travel advice based on personal experience and training.

Support colleagues and handle customer inquiries and complaints professionally.

Job description

About the Brand

WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and resourceful and live by the ethos – We Only Live Once!

The Position

The passionate team of experts at WOLO Travel Pretoria are currently recruiting for highly motivated sales representatives who are passionate about selling adventure to a wide variety of travelers waiting to "Experience Everything".

As WOLO Travel's new Experience Expert , you will be working with driven team players and will be responsible for assisting online, email, phone and walk-in customers who are looking to book holiday packages, flights, tours and more.

What you're accountable for:

To achieve monthly sales and revenue targets as agreed with your Team Leader.
To sell the complete range of WOLO Travel products
To contribute new and innovative ideas to continuously improve sales, best practice and internal procedures
To be adaptable to the needs of the business in terms of sales focus and directionally sell into campaigns and sales incentives
To adopt and follow sales best practice procedures
To maximise revenue by meeting or exceeding customer needs and expectations
To build a rapport with customers and maintain their confidence throughout the sales conversation
Use personal travel experience and product training to provide excellent advice to customers.
Take full responsibility for the administration and ongoing support of your bookings and keep customer informed of progress
Support your colleagues' customers to ensure they receive an excellent level of customer service in their absence
To respond to customer enquiries in an efficient and timely manner that meet the customer needs.
Handle any customer complaints in an efficient and professional manner.
Proactively seek to enhance your own personal development with assistance from your Team Leader.
To take part in training sessions, briefings and educationals, in order to gain a clear understanding of WOLO Travel products and booking procedures

This is a unique and exciting opportunity to join this rapidly growing company and your chance to take your travel experience to new heights.

Requirements

Experience & Requirements

Personal international travel experience outside the African continent is an essential requirement for this position.
Personal travel experience to either Bali or Thailand will be looked upon favorably.
Experience as a Travel Consultant booking international destinations is advantageous
Travel & Tourism qualifications looked upon favorably
Matric Certificate
Computer Competency
Must provide own transport or be able to travel to our location in Pretoria.

Benefits

What's on Offer?

Exceptional Earning with a variable basic salary from R14k-20k per month plus Uncapped Commission
Free International Flight Annually
Hybrid work from home and office flexibility
10 Additional Long Weekends per Year
Work Remotely Overseas for up to 4 weeks per year
Paid Maternity & Parental Leave
Access to Travel Discounts and Industry Educational trips abroad

Salary: R14,000 - R20,000 plus commission

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