Offer summary

Qualifications:

Proven experience in technical operations or incident management., Strong problem-solving and analytical skills., Educational background in a technical field such as computer science or engineering., Excellent communication skills for cross-team collaboration..

Key responsibilities:

Manage high-level monitoring and ensure operational efficiency.

Lead incident resolution and manage escalations effectively.

Conduct technical investigations and develop solutions for system challenges.

Support strategic projects and drive continuous operational improvements.

Job description

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and now, following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a Senior Technical Operations Specialist who will join our Control Room team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, conceptualizing new operational flows and guaranteeing the seamless operation of all company products.

What you will do:

Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Workplace:

We are a remote-first, globally present company with our HQ in Berlin. We are aiming to hire a professional based in Berlin/Germany. We will also consider qualified candidate located across Europe.

Required profile