Offer summary

Qualifications:

Minimum of 5 years of experience in customer success, relationship, or delivery management., At least 3 years of experience in the software industry, preferably SaaS., Hands-on experience with Linux, Docker, and Kubernetes., Ability to present technical information effectively and liaise with customers and teams..

Key responsibilities:

Manage ongoing customer interactions to improve satisfaction and retention.

Assist customers with adoption and rollout of the JFrog Platform.

Support sales teams to ensure customer goals are met and renewals occur on time.

Collaborate with engineering and professional services to ensure project success.

Job description

#LI-REMOTE

Fast-Frogward Your Career to Years From Now

Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.

Here’s what our employees have to say about working at JFrog:

"I wanted to work in a company that takes technology forward."
"Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers."
"It’s nice to work for a company with a must-have product, not a nice-to-have."

What you’ll be doing as a Technical Success Manager:

Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
Provide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully
Focus on NPS/CSAT and Customer Lifetime Value .
Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert.
Be first point of escalation
Develop full understanding of JFrog platform

What you bring on to the table:

5+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
3+ years of experience is Software industry preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership.
Ability to effectively present technical presentations
Mandatory hands on experience in Linux
Hands on Docker / Kubernetes experience
Rest API experience will be an advantage
CLI hands on experience good to have
Flexibility in working hours to accommodate our global presence

About JFrog:

JFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before.

With over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries.

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