Director of Operations

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Annual compensation: $140,000 – 150,000, plus bonus potential.

Position Overview: The Director of Operations and Performance Excellence is a pivotal leadership role responsible for driving and ensuring operational excellence across all service lines, acting as a key operational expert and strategic partner to administrative leadership, and serving as the primary liaison between shared services teams and clinic leadership teams. This role directly impacts the quality, efficiency, safety, and regulatory adherence of our patient care delivery, ensuring seamless, high-quality services in a fast-growing behavioral health environment. The Director will champion best practices, foster a culture of continuous improvement, and proactively manage operational risks.

Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency:  recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance.
• Supports service line and operational leaders in achieving operational excellence goals, driving efficiency, patient satisfaction, and quality outcomes.
• In partnership with the VP of Operations, leads the development and implementation of best practices, standardized operational workflows, and scalable processes at the clinic, regional, and state levels, ensuring consistent "Five Star" clinic performance.
• Serves as the operational subject matter expert (SME) and strategic mentor to state administrative leadership teams providing expert guidance and actionable insights on all facets of clinic operations, including complex problem resolution.
• Identifies, champions, and disseminates operational best practices across the organization to guide teams in optimizing the entire patient experience.
• In partnership with the Director of Compliance, establishes and monitors staff safety and regulatory compliance within the operational lane. Translates complex regulations into clear, actionable operational procedures and training for local staff.
• Facilitates policy development related to clinical operations, ensuring policies are clear, enforceable, and accessible in an up-to-date digital policy library, and provides guidance on their consistent application.
• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations.
• Resolves complex patient inquiries, incidents, and complaints that cannot be resolved at the state levels, ensuring timely and appropriate resolution in alignment with company policies and compliance standards. 

Other Duties:

• Performs other duties as needed and assigned.

Supervisory or Managerial Responsibility:

• Directly supervises 1-5 employees within the operations team.

Travel: 

• Travel up to 30%.

Minimum Qualifications:

• Bachelor’s Degree required; Master’s Degree preferred.
• Seven years of progressive leadership experience in multisite healthcare service clinic or physician services environment.
• Demonstrated expertise in operational excellence methodologies (e.g., Lean, Six Sigma) and process improvement. Computer skills required: Microsoft Office Suite; Project Management Software.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.