Chief Operating Officer at Welby Health

Company Overview

Welby Health is a rapidly scaling digital healthcare organization at the forefront of tech-enabled care management. We deliver exceptional patient experiences by integrating compassionate clinical teams with scalable infrastructure and enterprise-grade partnerships. As we transition from early-stage growth to national market leadership, we are seeking a Chief Operating Officer to drive operational scale, clinical excellence, and sustainable growth.

Position Summary

The Chief Operating Officer will serve as a core member of the executive leadership department, reporting directly to the Chief Executive Officer. This individual will lead the design, execution, and optimization of Welby Health’s operational model across clinical services, client success, implementation, and patient engagement. The Chief Operating Officer will play a critical role in aligning internal operations with strategic growth initiatives, overseeing the performance of high-impact departments, and engaging key external stakeholders, including enterprise clients, payers, board members, and investors.

This position is suited for a highly motivated, execution-focused operator with a demonstrated track record in digital health, clinical operations, and enterprise-scale delivery.

Key Responsibilities

Clinical Operations Leadership

• Direct the strategy, structure, and growth of a multidisciplinary clinical department including registered nurses, nurse practitioners, medical assistants, and care navigators;
• Oversee workforce planning, clinical capacity modeling, compensation strategy, quality assurance, and regulatory compliance;
• Implement scalable systems, workflows, and performance metrics to drive efficiency and care outcomes.

Client Success & Implementation

• Lead all post-scale growth functions, including client success, enterprise implementation, and product enablement;
• Strengthen enterprise relationships, ensure successful onboarding, and drive account expansion and revenue growth;
• Maintain >95% client retention through operational excellence and proactive engagement.

Patient Acquisition & Engagement

• Oversee patient enrollment, education, and outreach strategy in coordination with product and clinical leaders;
• Develop marketing and conversion strategies to scale patient participation in the Welby Health program.

Strategic & Organizational Leadership

• Serve as a primary executive liaison to strategic partners, payers, and enterprise clients;
• Present operational performance and strategic plans to the Board of Directors and investor stakeholders;
• Collaborate with the talent acquisition department to recruit, develop, and retain a high-performing, mission-aligned operations leadership department.

Required Experience

• Bachelor’s degree in Business Management or a closely related business field;
• Minimum of five years in senior leadership positions within digital health, preferably in a technology-enabled services environment;
• Proven responsibility for profit and loss and direct oversight of clinical operations exceeding $100M in annual revenue;
• Demonstrated success scaling operations from early-stage growth to enterprise scale;
• Experience leading cross-functional departments across clinical operations, client services, implementation, and/or patient acquisition;
• Exposure to high-growth startup environments, preferably through a successful exit or rapid scale-up;
• Strong command of key operating levers, including unit economics, workforce efficiency, client lifetime value, and gross margin optimization in healthcare delivery settings.

Preferred Experience

• Master of Business Administration or relevant graduate degree;
• Experience managing licensed clinical professionals or operating in regulated clinical environments;
• Current residence in Southern California or willingness to relocate to San Diego.

What We Offer

• Fully remote and flexible work environment;
• Comprehensive medical, dental, vision, and 401(k) benefits with employer matching;
• Unlimited paid time off;
• Strategic opportunities to contribute within a mission-driven, scaling healthcare organization.

Welby Health’s Equal Employment Opportunity Statement

Welby Health, Inc. is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and equitable workplace where all individuals are treated with respect and dignity. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We also provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.