Offer summary

Qualifications:

Excellent communication skills in English and German., Over 1 year of experience with SaaS products, including customer support and account management., Proactive and empathetic communication style., Confident user of MS Office and general PC skills..

Key responsibilities:

Maintain and develop relationships with clients and subcontractors.

Communicate regularly to improve cooperation with clients.

Manage client accounts and handle problem cases, including claims management.

Assist in onboarding clients and preparing software demos.

Job description

Company Description

Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery.
Vanongo brings consumer centric tech to the world of urban last-mile delivery.
We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery.

About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers).

Recruitment process.
Step 1: Screening interview with a recruiter (30 min).
Step 2: Technical interview with Head of Customer Success Team (40 min).
Step 3: Interview with COO (60 min, eng/ukr).

Job Description

• Taking care of maintaining and developing relationships with clients and subcontractors.
• Continuously communication and improvement of cooperation with clients.
• Daily registering problem cases (claims management) and informing/escalating to the internal team.
• Client account management.
• Onboarding of the clients
• Demo preparations of the software and apps.
• Cooperation with product team.

Will be a plus:

• Experience in working with business clients.
• Experience in a startup environment.

Qualifications

• Excellent English and German communication skills, both written and spoken.
• 1+ years experience in SAAS products (customer support, account management, partner management).
• You are empathic and communicate proactively, fast, and politely.
• You are a confident user of MS Office & PC in general.

Additional Information

In return, we offer:

A chance to shape the product as we actively develop.
Autonomy to achieve common goals without micromanagement.
Opportunities for personal and professional development.
A dynamic and diverse team with unique backgrounds and interests!
Medical Insurance for Ukraine.
Possible business trips around the world to meet with potential clients.
Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development

Required profile