Offer summary

Qualifications:

Experience in sales or customer service roles emphasizing customer satisfaction., Excellent communication skills in English and Portuguese., Proficiency in Microsoft Office; familiarity with SAP Business One and SAP CRM is a plus., Self-motivated, task-oriented, and capable of handling stressful situations..

Key responsibilities:

Answer incoming calls and customer requests.

Provide information on pricing and process orders and quotations.

Maintain CRM database entries for leads and new customers.

Collaborate with other departments to meet deadlines and support import/export tasks.

Job description

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Primary responsibilities

As Customer Care Agent you will be responsible mainly for North American customers:

Answering incoming calls and requests
Supplying customers with information
Informing customers of pricing
CRM database entries for leads and new customers
Processing orders
Processing quotations
Following up on quotes
Pro-active phone calls to promote our services and increase customer satisfaction
Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
Understanding and assisting with import / export tasks as needed
Handling general administrative tasks and efficiency assistance activities
Other miscellaneous tasks as business requires

Professional qualifications and personal skills

Experience from a sales or service function where customer satisfaction has been paramount
Excellent communication skills in English and Portuguese.
Computer knowledge (Microsoft® Office)
SAP Business One and SAP CRM experience is a plus
Strong team and interpersonal skills
Task-oriented, self-motivated and flexible
Driven by customer satisfaction
An energetic personality and the ability to multi-task and handle stressful situations

Benefits

Health insurance
Life insurance
Meal ticket
Ticket bus

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

Required profile