Offer summary

Qualifications:

High school diploma or equivalent; higher education preferred., At least 2 years of experience in customer service or call center roles., Strong communication and problem-solving skills., Proficiency with computer systems and CRM software..

Key responsibilities:

Handle high-volume customer interactions efficiently.

Provide professional and calm support to customers.

Maintain accurate records of customer interactions.

Work flexible shifts including evenings, weekends, and holidays.

Lighthouse Works is a mission-driven social enterprise providing quality solutions to businesses and government agencies. Since 2011, Lighthouse Works’ solutions allow our business partners to scale resources, manage costs, and meet deadlines while also making a positive community impact by supporting the full independence and self-sustainability of those living beyond the restrictions of vision loss. From supply chain management to contact center services and digital accessibility solutions, Lighthouse works has become a reliable and trusted partner in supplying consistent and world-class results. To learn more about Lighthouse Works and our business solutions, visit us at www.LighthouseWorks.org.

Job description

Job Details

Job Location: Remote - Orlando, FL

Position Type: Full Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Category: Contact Center

Description

Qualifications

Required Education:
- High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.

Required Experience:
- Minimum of 2 years of experience in a customer service or call center environment.
- Proven track record of handling high-volume customer interactions efficiently.
- Experience working with customer relationship management (CRM) software is advantageous.

Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and software applications.
- Strong organizational skills and the ability to multitask effectively.
- Demonstrated ability to work both independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

Required profile