Offer summary

Qualifications:

Experience in business travel and account servicing., Strong analytical skills and ability to interpret data reports., Good understanding of travel systems like GDS platforms and online booking tools., Excellent communication skills and client-centric approach..

Key responsibilities:

Assist clients in understanding travel program analytics and performance data.

Monitor analytics dashboards to identify early performance issues.

Support the client success team by guiding clients through platform features.

Translate complex travel data into clear insights for clients.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global SaaS organization that delivers innovative, people-focused solutions designed to simplify expense, invoice, and travel management. With a fast-growing footprint and a mission to make work more human, they empower finance teams and employees through intuitive, policy-compliant software trusted by thousands of businesses worldwide.

About the Role

We’re looking for a Customer Success Analyst – Business Travel to join our global Customer Success organization and support our growing portfolio of business travel accounts. This role will primarily focus on helping clients interpret and act on their travel program analytics and performance data. You won’t be handling bookings or reservations, but you’ll need to deeply understand how business travel works and use data to proactively support and improve client outcomes.

This is a great fit for someone with both business travel experience and account servicing capabilities, especially if you’re analytical, client-centric, and excited to make an impact with a mission-driven company.

Work hours: Monday to Friday, 9:00 AM - 6:00 PM Pacific Time (PST)

Work arrangement: Remote

What you’ll do

Client Program Support & Inquiry Handling

Serve as a first-line point of contact for client inquiries related to business travel analytics, performance trends, and program insights.

Provide clients with guidance on interpreting dashboards, data reports, and program health indicators.

Offer basic product consulting to help customers understand how to optimize their travel program performance.

Proactive Program Monitoring

Actively monitor analytics dashboards to flag early indicators of performance issues (e.g., red thresholds, low adoption, policy non-compliance).

Collaborate with CSMs to share insights that drive client engagement and operational improvements.

Client Relationship Enablement

Support the U.S.-based Travel CSM team by helping clients navigate the Emburse platform’s analytics and performance features.