Business Process Analyst / Territory Liaison

Job Description & Summary

Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision

We are looking for:

Business Process Analyst / Territory Liaison

Business Process Analyst position is a part of the Global Business Operating Systems (BOS) team, responsible for supporting change management in business processes and systems' integrations projects in PwC territories.

The specific role will be an integral part of a Business Systems Support team operating in Poland with aim to provide technology support and guidance to the internal clients across PwC network companies on the global scale.

Your future role:

• Provide in-depth and thorough analysis of the end-to-end processes and data flows across all elements of the PwC Business, with particular focus on the Client cycle and engagement management,
• Collect information to ensure the accuracy of process documentations and maps across globally applicable processes,
• Prepare for and attend in meetings with territories to explain global process, understand  territory specifics and help  to find compromise / workarounds to align,
• Support end-to-end testing and development teams related to business processes,
• Support production documenting, and implementation support,
• Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization,
• Create and deliver appropriate documentation, training and communication around feature(s) and process changes, for consumption by Territories.

Apply if you have:

• Solid understanding of business processes, data flows,
• Experience in documenting as-is and to-be processes using professional process and mapping tools, experience with multiple process and mapping tools would be a plus,
• Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users. Although not a requirement a deep understanding of accounting would be distinct advantage,
• Proficiency in information analysis and synthesis focused on resolution of complex problems,
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Understand the nature of business within a large multinational organization (ie. multiple stakeholders, cross time zone cooperation, cultural diversity, offshore colleagues),
• Ability to work independently as well as part of a team,
• Fluency in written and spoken English,
• Good understanding of capabilities of cloud platforms, specifically Workday, Salesforce, Oracle and SAP S/4 (does not require development/technical skills) will be a big asset

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,

• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 

• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 

• 3 paid hours for volunteering per month, 

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• Apply, 

• Talk to our Recruiter on a short HR screening call,

• Get to know each other better during an interview with the recruiter and hiring manager.

​With any queries please contact pl_ITrecruitment@pwc.com with job title in the subject.

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