Offer summary

Qualifications:

At least 2 years of experience in SaaS or B2B account management., Strong commercial acumen with a proven track record of growing accounts., Excellent communication skills, both written and verbal, with emotional intelligence., Experience with CRM or workflow tools like Monday.com is a bonus..

Key responsibilities:

Manage a portfolio of existing accounts and deepen stakeholder relationships.

Identify and drive upsell and cross-sell opportunities.

Collaborate with Customer Success to ensure growth and retention.

Track performance, forecast renewals, and develop strategic account plans.

Job description

Exciting Opportunity for an Account Manager at Upstream! 🚀 - Watch Video

Account Manager – Expansion-Led Growth | $85K Base / $135K OTE
Location: Remote (Australia Only)

Not every growth story starts with cold calls and outbound campaigns.

At Upstream, the biggest wins are coming from within; from loyal customers using the product more, rolling it out across teams, and unlocking new features as their needs grow.

In fact, they're hitting their targets in record times with this this strategy.

That’s where you come in.

We’re looking for an Account Manager specifically for Monday.Com who knows how to dig deep into existing accounts and uncover untapped potential. Someone who can build relationships, solve problems, and drive growth without needing to chase every deal from scratch.

Why This Role?

$85,000 base + $135,000 OTE (realistic and performance-backed)

100% remote-first across Australia

Access to structured enablement, training, and career progression

A chance to manage real relationships—not just react to support tickets

Backed by a product that’s sticky, loved, and expanding fast

What You’ll Do

Own a portfolio of warm, engaged accounts across multiple industries

Deepen stakeholder relationships and identify new use cases

Drive upsell and cross-sell opportunities aligned to client goals

Partner with Customer Success to ensure delivery drives growth

Track performance, reduce churn risk, and forecast renewals accurately

Build strategic account plans that unlock long-term value

This is account management with commercial impact, not just retention.

What We’re Looking For

2+ years in a SaaS Account Management or similar B2B role

Strong commercial acumen with a track record of growing accounts

Confident navigating org charts, managing competing priorities, and selling value

Excellent written and verbal communication, with emotional intelligence to match

Bonus: Experience with CRMs, workflow platforms, or tools like Monday.com

Who This Role Isn’t For

You need strict processes or daily oversight to perform

You view AM as service, not sales

You’re not based in Australia or only want in-office work

You’re chasing logos, not meaningful client impact

If you're ready to grow with a team that rewards initiative and impact—apply now. Or reach out to Cameron Morgan to get fast-tracked.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.

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