Offer summary

Qualifications:

Strong desire to learn about chargebacks and coding., Excellent communication and teamwork skills., High attention to detail and responsibility., Interest in learning Ruby programming, with support provided..

Key responsibilities:

Learn and master chargeback business rules.

Collaborate with developers to automate workflows.

Investigate disputes and identify fraud patterns.

Manage dispute timelines accurately.

Job description

About CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, were now expanding our neural network literally and metaphorically.

About the role
We’re looking for a Chargeback Analyst who’s curious, handson, and eager to learn. No previous experience with chargebacks or coding? No problem — we’ll teach you everything.
You’ll work sidebyside with our developers to automate manual processes, investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements from Visa, Mastercard, Elo, and Amex.
You’ll be the bridge between the customer, operations, and tech, and will play a key role in making our dispute process smarter, faster, and more scalable.

What Youll Be Doing
Learn and master the chargeback business rules (well train you)
Stay on top of network (Visa, Mastercard, Elo, Amex) updates, and work with the team to implement changes when needed
Work closely with developers to improve and automate chargeback workflows
Translate customer and operations needs into product and tech insights
Investigate disputes, identify fraud patterns, and support in crafting strong responses
Be extremely deadlineoriented, managing dispute timelines with accuracy
Learn the basics of Ruby programming to help build internal tools and automations

What You Need To Succeed
No previous experience in chargebacks or coding required — just a strong desire to learn
Clear communication and collaborative mindset
Great attention to detail and a strong sense of responsibility
Interest in learning to code (Ruby) — we’ll provide full support
Investigative spirit with an eye for fraud patterns and anomalies
Ability to track and interpret external rule changes from card networks and assess their operational impact
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AIdriven future for payments—together.

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