Client Services Associate (West Region PST Hours)

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Bachelor’s degree or equivalent experience., 0-2 years of client service experience in healthcare or biotech sectors., Proficiency in Salesforce.com and Microsoft Office Suite., Excellent communication skills, bilingual in English and Spanish is a plus..

Key responsibilities:

  • Respond to inquiries from healthcare professionals, laboratories, and patients.
  • Drive territory growth by resolving cases efficiently and ensuring customer satisfaction.
  • Maintain accurate documentation of communications and case progress.
  • Collaborate with clinical and laboratory teams to ensure order accuracy and timely report delivery.

Guardant Health logo
Guardant Health Biotech: Biology + Technology Large https://www.guardanthealth.com/
1001 - 5000 Employees
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Job description

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, realworld data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in earlystage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

About the Role:

The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory. Collaborating closely with the Client Services Team, they contribute to achieving departmental objectives and partner crossfunctionally with commercial and laboratory operations to develop scalable solutions for Guardant Health. The ideal candidate excels in professional communication and fosters positive relationships with external customers and internal teams alike.

This role will be working PST Hours.

Essential Duties and Responsibilities:

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Biotech: Biology + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Problem Solving
  • Microsoft Office
  • Collaboration
  • Multitasking
  • Physical Flexibility
  • Self-Discipline

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