Retention Specialist: Offer Management

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision.

As a Retention Specialist you’ll be supporting the delivery of the end-to-end planning, execution, and analysis of interventions across the New Player Lifecycle, directly impacting new player conversion rates. This will help us excel at optimal retention rates and maximize customer lifetime value to stay ahead of the game.
 

What you’ll be doing

As part of your role, your responsibilities will include:
 

• Core Duties:
  • Execute briefs, projects, and initiatives to support the cross-sell and conversion strategy.
  • Prioritize and plan tasks with the Player Lifecycle Manager.
  • Optimize communication touchpoints and adjust interventions as needed.
  • Identify new marketing opportunities and collaborate on implementation.
  • Work with external teams (e.g., Market Development, Digital Marketing).
  • Stay informed on competitors, industry trends, and marketing best practices.
  • Monitor project success and apply learnings.
  • Ensure communication meets customer needs and improves response rates.
  • Deliver projects on time, meeting standards and deadlines.
  • Implement initiatives to optimize player experience and minimize revenue loss.

• Financial Management
  • Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.
  • Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio  / promotions to ensure initiatives are measurable against set KPI’s thereof.
  • Develop initiatives and offers to meet ROI targets.
  • Conduct audits on the Offer Management Portfolio to measure against KPIs.

• Project Management:
  • Coordinate marketing activities to support retention with stakeholders.
  • Diversify automation to drive business growth.
  • Ensure cooperation between teams and suppliers to meet project timelines.
  • Assess tools to improve flexibility and scalability.
  • Run ad-hoc promotions for re-engagement before automation.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Proven working knowledge & experience with MS suite,  Excel spreadsheets, pivot tables, graphs and formulas

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• 12 Months experience within DOS
• Management Experience
• Project Management
• Experience in developing and executing customer retention strategies
• Relevant tertiary qualification (Project Management / Marketing / Business / Finance Admin)

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Strategic Thinking
• Organization & Planning
• Effectiveness & Delivery
• Business Acumen
• Problem Solving
• Initiating Action
• Control & Efficiency

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Competitive Remuneration
• Subsidised Medical Aid or GAP Cover
• Insurance Benefits (including Group Life and Income Continuation Benefit)
• Funeral Fund & Funeral Fund Top Up
• Subsidised Retirement Annuities
• Employee Incentive Plans
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Leadership Training
• Referral Bonus
• Free Sleep Coaching
• On-site Barista
• Work from home allowance

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!