Offer summary

Qualifications:

High school diploma or GED required; Bachelor's degree preferred., Superior customer service skills and/or call center experience preferred., One year of medical office or healthcare experience preferred., Proficiency with computer applications such as Microsoft Office, CRM, and EMR software..

Key responsibilities:

Answer calls across multiple departments using a telephone platform.

Maintain knowledge of database applications while ensuring patient privacy.

Assist patients with requests in a safe and efficient manner.

Engage in active listening to identify caller needs and process calls according to guidelines.

Job description

Department:

13327 Enterprise Corporate Call Center: Primary Care
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule DetailsAdditional Information:
MF, 8am 5pm

Job Summary

Exemplifies importance of patient care connections through attributes of exceptional customer service, effective communication, and efficient navigation of the enterprise resources. Required to fulfill patient requests, according to specific service line andor department directives. Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one call resolution while ensuring patient satisfaction.

Essential Functions

Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, contentprotocols related to call and closing of the call.

Maintains expert working knowledge of database applications while ensuring patient privacy.

Works as a team player, while consistently achieving departmental goals and metrics.

Facilitate patient requests in a safe manner.

Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Physical Requirements

Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Must be willing to work in a fastpaces environment.

Education, Experience and Certifications

High school diploma or GED required; Bachelors degree preferred. Superior customer service skills andor call center experience preferred. One year in a medical office or healthcare experience preferred. Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Protected Health Information

Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.

Will share information only on a need to know basis for work purposes.

Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools, and Equipment

All related office equipment and supplies.
Pay Range
$17.65 $26.50
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and wellbeing programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, andor training
Premium pay such as shift, on call, and more based on a teammates job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short and LongTerm Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the thirdlargest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and valuebased care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.