Digital Account Executive

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Digital Account Executive

What does a successful Digital Banking Account Executive do? As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv’s bestofbreed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a highperforming team and showcasing referenceability, retention through renewals, and growth in product adoption and usage.

What you will do:

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Create an easy environment for clients to interact and communicate with you and Fiserv.
• Advocate and lead cooperationcollaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences, and ensure billing accuracy.

• What you will need to have:

  • 5+ years of experience in client relationship management, service delivery, andor sales to CLevel executives.
  • 5+ years of experience in electronic banking, mobile banking, andor payments.
  • Bachelor’s degree in business or other applicable discipline, andor equivalent military experience.
  • Strong professional communication skills, including verbal, written, and presentation.
  • Proven ability to interact and influence at executive levels.
  • Exceptional time management skills, ability to manage multiple projects and responsibilities concurrently.
  • Strong working knowledge of Excel and PowerPoint, including the ability to create compelling presentation content.

  • What would be great to have:

    • Working knowledge of Fiserv account processing products, online banking products and business units.
    • Experience with Fiserv systems or application.
    • Additional certifications in banking or financial technology fields.

    • Perks at Work: • We’re #FiservProud of our commitment to your overall wellbeing with a growing offering of physical, mental, emotional, and financial benefits from day one. • Maintain a healthy worklife balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP. • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan. • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. • Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.

      • Advance your career with training, development, certification, and internal mobility opportunities. • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

      In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

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      This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

      It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

      Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

      Thank you for considering employment with Fiserv. Please:

      • Apply using your legal name
      • Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).

      • Our commitment to Equal Opportunity:

        Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

        If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

        Note to agencies:

        Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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        Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information andor to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.