Digital Product Director – Immigration Technology Solutions

How will you make a difference as a Digital Product Director Immigration Technology Solutions at Fragomen?

Product Strategy and Vision:

• Develop and execute a multiyear digital product roadmap aligned with firm goals and client demands.
• Identify opportunities for automation, analytics, AI, and digital engagement to improve legal case workflows.
• Evaluate new market trends and technologies in immigration law, legal tech, and enterprise SaaS platforms.

• Product Leadership:

  • Own the endtoend lifecycle of digital products, including immigration case management systems, client portals, compliance tracking, and workflow automation tools.
  • Collaborate with legal subject matter experts to ensure regulatory accuracy and casework compliance.
  • Translate complex legal and user needs into clear technical and product requirements.

  • Team and Stakeholder Management:

    • Lead crossfunctional agile teams including product managers, engineers, UX designers, and data analysts.
    • Engage with legal teams, operations, and business units to drive adoption and change management.
    • Serve as a key liaison between executive leadership and the productengineering organizations.

    • Technical Execution:

      • Guide architectural decisions and ensure scalable, secure, and modular platform development.
      • Drive API strategy and integrations with thirdparty systems such as government portals, HR platforms, and internal compliance tools.
      • Implement analytics and telemetry for product performance, user engagement, and continuous improvement.

      • Drive for Success:

        • Increase client engagement via digital platforms
        • Reduce in case processing time through automation
        • Platform uptime, scalability, and adoption KPIs
        • User satisfaction (NPS, CSAT) across internal and external users

        • Leverage your valuable skills and experience to make an impact at Fragomen:

          • 10+ years of product management or software engineering experience; 5+ years in a leadership or directorlevel role.
          • Proven experience delivering digital platforms, ideally within professional services, legal tech, or compliance domains.
          • Strong technical acumen: background in computer science, software architecture, or systems engineering preferred.
          • Experience with agile development, product lifecycle management, and modern DevOps practices.
          • Familiarity with privacy and compliance standards relevant to immigration law (e.g., GDPR, SOC2, data sovereignty).
          • Deep understanding of the immigration law landscape andor experience supporting legal services digitally.

          • Preferred qualifications:

            • Experience with platforms like Salesforce, SharePoint, Workday, or leading immigration case management tools (e.g., INS Zoom, LawLogix, Docketwise).
            • Understanding of AIML in legal context (e.g., document classification, risk analysis, intelligent routing).
            • MBA or advanced degree in a technical field or JD with strong technology crossover.

            • Benefits:

              At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

              • 22 PTO days + Federal holidays
              • Medical, Dental, and Vision plans + FSA & HSA Plans
              • 401K plan, with company matching

              • Learn More About Fragomen:

                Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

                All offers andor employment contracts are contingent upon the successful completion of the Firm’s preemployment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered positions location, and conducting a comprehensive background check, where permitted by local regulations.