IT Support (6 Month Contract)

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.

We’re looking for an IT Support Contractor to join our NYC office. This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment.

This position is a 6-month contract role.

Key Responsibilities:

• Provide in-person IT support to NYC based staff, including VIPs and executives
• Act as the frontline for walk-up support and hardware and software troubleshooting
• Support meeting room setups, networking, and basic AV needs
• Manage and resolve tickets using Jira Service Management
• Handle hardware setups, imaging, inventory, and asset tracking
• Escalate issues as needed and collaborate with the global IT team
• Maintain clear documentation of support tasks and resolutions

Experience and Background:

• Strong communication and interpersonal skills
• Comfortable working onsite full time in a user-facing support role
• Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
• Eager to learn and contribute to team success
• Experience in IT support (internship, helpdesk, or school or office setting)
• Familiarity with tools like Jira, Jamf, and AV or conference room tech

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

The salary for the 6-month contract is $60,000.

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.