Norwegian Speaking Helpdesk Support Agent

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are techsavvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegianspeaking clients by addressing their queries and resolving their technical issues efficiently.

Responsibilities

• Provide topnotch helpdesk support to Norwegianspeaking customers via phone, email, and chat channels.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
• Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
• Guide clients on product usage, features, and best practices for optimal performance.
• Collaborate with other support team members to escalate complex issues when needed.
• Monitor ticket progress and ensure timely followup for issue resolution.
• Keep uptodate with product changes and emerging technologies to enhance support quality.

• Requirements

  • Fluency in Norwegian and English, both written and spoken, is required.
  • Previous experience in technical support or customer service roles is preferred.
  • Strong analytical and troubleshooting skills to resolve client issues effectively.
  • Exceptional communication skills and a customercentric mindset.
  • Proficient in using helpdesk software and ticketing systems.
  • Ability to multitask and manage multiple inquiries in a fastpaced environment.
  • A proactive approach to learning and upgrading technical knowledge.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...