Offer summary

Qualifications:

Bachelor's degree or equivalent work experience., Over 2 years of customer service experience in fast-paced environments., Strong communication, troubleshooting, and organizational skills., Proficiency in English and technical tools like Google Sheets..

Key responsibilities:

Proactively communicate with delivery drivers to set clear expectations.

Ensure timely delivery by executing efficient workflows.

Identify trends and communicate findings to improve processes.

Develop expertise in company products, systems, and tools.

Job description

Job details:
Location:    Remote
Duration:     3+months (Possibilities of extension)
Payrate:      $20/hr w2

Description:

You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate.
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product.
You will be the first line of defense, ensuring that DoorDash provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong. You’re excited about this opportunity because you will…
Proactively reach out to dashers to set clear order expectations and instructions Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.
We’re excited about you because…
You have a Bachelor’s degree or equivalent amount of work experience You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience You are a highly-motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone You are above average in technological fluency - and are especially comfortable with Google Sheets You are conversationally proficient in English Bonus points for...
Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery & convenience
Note on Logistics This role is 100% remote. You will need to be available between 9am - 7pm (Monday - Sunday)

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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