Call Center Team Lead (French speaking)

Come on board with Neo Group! Heres your chance to stir things up in the iGaming scene with us. Were not just expanding; were revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? Its people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fastpaced online casino environment. The ideal candidate is fluent in French and English, performancedriven, and passionate about leading teams to success in a resultsfocused sales setting.

Your Role:

• Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
• Monitor and evaluate daily performance, providing coaching and feedback
• Track call metrics, conversion rates, and performance reports
• Conduct regular oneonones, training sessions, and team meetings
• Support agents in resolving escalated customer issues
• Collaborate with management on strategy, reporting, and campaign planning
• Ensure highquality customer engagement and compliance with company policies

• Requirements

  • Proven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred)
  • Strong leadership and coaching abilities
  • Fluent in French and English (spoken and written)
  • Excellent communication and interpersonal skills
  • Familiarity with CRM tools and call center systems
  • Strong analytical skills and a proactive attitude
  • Ability to thrive in a targetdriven environment

  • Benefits

    • Competitive base salary + team performance bonuses
    • A fastgrowing, dynamic, and international work environment
    • Ongoing training and career development opportunities
    • The opportunity to lead a highperforming team in the online gaming industry
    • Flexibleremote working options depending on location

    • Why Neo Group?

      Being part of Neo Group means more than just a job. Its about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hypergrowth and scaleup, our success is fueled by the diversity and talent of our team—potentially including you!

      Explore Neo Group Further:

      For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

      Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

      
      Commitment to Diversity:

      At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.