Roving Service Technician
Offer summary
Qualifications:
Technical associate degree or equivalent experience., 2-4 years of experience in telecom and networking device installation, repair, and maintenance., Knowledge of Windows OS, VOIP, Cisco IOS, and wireless technology., Preferred certifications include A-Plus and Network-Plus..Key responsibilities:
- Repair, maintain, and install telecommunications hardware and networking equipment in correctional facilities.
- Troubleshoot and resolve issues with inmate communication systems and related hardware.
- Build and maintain relationships with facility staff and customers.
- Ensure timely delivery of services to optimize system performance.
Job description
Job Details
Job Location: Service Ops VA; MI; PA; WI: OH Ohio Position Type: PartTime Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: Road Warrior Job Shift: OnCall Job Category: Installation Maint Repair Description
Position Summary
This part timeoncall position requires a trustworthy and versatile technical individual with a background in telecommunication and computer systems, general repair and maintenance, and system support. Preferred experience includes telecom wiring, computer maintenance and repair, general mechanical aptitude, and software applications. A current APlus and NetworkPlus certification is also highly desired. The individual must be able to work on their own within correctional facilities while interacting with customers, employees, and partners. The Roving Tech will be directly responsible for the support and maintenance of the inmate callout system, phone infrastructure, and other maintenance systems tasks to provide efficient system utilization and performance in the state of Michigan and may assist in the states of Ohio, Wisconsin, Virginia, andor Pennsylvania.
Key Responsibilities
- Repairs, maintains, programs, and installs telecommunications hardware, associated LANWANnetworking hardwaresoftware, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities.
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- Repairsinstalls phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
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- Troubleshooting, correcting, and servicing issues with inmate communication systems.
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- Identifying, repairing, and resolving operational inmate call system problems
-
- Addressing basic telephone repair and maintenance needs of the facility
-
- Meeting all service requirements put forth by the customer contracts.
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- Building and maintaining working relationships with the facility staff and customer contacts
-
- Monitoring time and controlling servicerelated expenses
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- Installing hardware and related equipment
-
- Working with data and lowvoltage cabling and wiring
-
- Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
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- Safely drive vehicle to various locations throughout the assigned state.
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- Addressing basic wireless access point (WAP) repair and maintenance needs of the facility.
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Working Conditions
Will require travel to, and work in correctional facilities on a part time, oncall basis. Must be available 24x7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.
Qualifications
Education
Technical associate degree or equivalent experience
Experience Requirements
- Two to four years of installation repair and maintenance of telecom and networking devices
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- Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology.
-
- Telephony experience including but not limited to pulling cables, terminations and troubleshooting wiring dial tone problems.
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Description
Position Summary
This part timeoncall position requires a trustworthy and versatile technical individual with a background in telecommunication and computer systems, general repair and maintenance, and system support. Preferred experience includes telecom wiring, computer maintenance and repair, general mechanical aptitude, and software applications. A current APlus and NetworkPlus certification is also highly desired. The individual must be able to work on their own within correctional facilities while interacting with customers, employees, and partners. The Roving Tech will be directly responsible for the support and maintenance of the inmate callout system, phone infrastructure, and other maintenance systems tasks to provide efficient system utilization and performance in the state of Michigan and may assist in the states of Ohio, Wisconsin, Virginia, andor Pennsylvania.
Key Responsibilities
- Repairs, maintains, programs, and installs telecommunications hardware, associated LANWANnetworking hardwaresoftware, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities.
- Repairsinstalls phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Troubleshooting, correcting, and servicing issues with inmate communication systems.
- Identifying, repairing, and resolving operational inmate call system problems
- Addressing basic telephone repair and maintenance needs of the facility
- Meeting all service requirements put forth by the customer contracts.
- Building and maintaining working relationships with the facility staff and customer contacts
- Monitoring time and controlling servicerelated expenses
- Installing hardware and related equipment
- Working with data and lowvoltage cabling and wiring
- Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
- Safely drive vehicle to various locations throughout the assigned state.
- Addressing basic wireless access point (WAP) repair and maintenance needs of the facility.
-
- Two to four years of installation repair and maintenance of telecom and networking devices
- Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology.
- Telephony experience including but not limited to pulling cables, terminations and troubleshooting wiring dial tone problems.
-
Working Conditions
Will require travel to, and work in correctional facilities on a part time, oncall basis. Must be available 24x7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.
Qualifications
Education
Technical associate degree or equivalent experience
Experience Requirements
Required profile
Experience
Other Skills
- Wireless Communications
- Mechanical Aptitude
- Time Management
- Trustworthiness
- Problem Solving
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