Application Analyst II

About the Evangelical Lutheran Church in America
The Evangelical Lutheran Church in America (ELCA) is one of the largest Christian denominations in the United States, with 3 million members in more than 8,600 worshiping communities across the 50 states and in the Caribbean region. Known as the church of “God’s work. Our hands.,” the ELCA emphasizes the saving grace of God through faith in Jesus Christ, unity among Christians and service in the world. The ELCA’s roots are in the writings of the German church reformer Martin Luther.

The Lutheran Center (national office) is located in Chicago, Illinois. A staff of approximately 400, under the leadership of the Presiding Bishop, serve as administrators, advisors, conveners, partners, and resource people for the ELCA and its ministries. Staff lead the work of national, domestic, and global ministries and programs including Lutheran Disaster Response, ELCA World Hunger, Service & Justice, Christian Community and Leadership, and Innovation.  We are also home to five of our separately incorporated ministries: The Mission Investment Fund of the ELCA, Women of the ELCA, Lutheran Men in Mission, the ELCA Foundation and the ELCA Federal Credit Union.

About the position

Information Technology (IT) provides technology services, support and solutions to drive the mission of the Evangelical Lutheran Church in America (ELCA) and ensure that the data sources of the enterprise systems inform and support the strategic direction and intent of the churchwide organization.

Information Technology believes in creating transformative change through spreading God's word, building community, and enabling spiritual growth.

Our people create value by accompanying our partners in delivering and advancing purposeful technology solutions that reduce complexity and increase the focus on mission in a secure, people-centered, consistent, impactful, collaborative, and cost-effective manner.

This position will provide support, maintenance, configuration and quality assurance for new applications, application changes and provide support for applications within product lines: financial, collaboration, constituent and digital applications.

The application analyst will advance, maintain and support applications, recommend business and operational improvements, design and specify systems and methods for configuration/installation, and perform configuration changes and installations.

This position will create technical specifications, test plans and operational documentation in coordination with the product manager/business analyst and functional applications power users / administrators. This position will oversee information system-related activities, and provide technology application support, protocols and education for primary enterprise systems.

This is a full-time, regular, exempt, remote position.

The eligibility of a candidate for remote or hybrid positions may depend on the residency of the candidate, and the budget for the role, including salary or pay, insurance coverage, and/or tax burden. Candidates for this position must reside within the fifty United States or the District of Columbia and be authorized to work lawfully in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

1. Primary technical support for Workday Financials, Workday Adaptive Planning, and related integrations (i.e. HR System, CRM, Adaptive, etc.). 

2. Provide second & third level support and day-to-day technical and functional expertise for assigned applications, including Fluxx Grantmaker.

3. Provides system security support including user access management (as requested and approved by business owners), data protection, and compliance monitoring.

4. Provide guidance and support to Financial Teams and end-users to enhance the use of the software systems.

5. Configure, maintain, and enhance systems to meet evolving business needs and regulatory requirements.

6. Collaborate with cross-functional teams, including Finance, IT, and other stakeholders, to gather business requirements and translate them into solutions.

7. Responsible for all technical tasks related to the recommendation and deployment of changes, enhancements and new versions of these applications across all computing environments within development, staging, sandbox, and production environments.

8. Analyze financial data to support decision-making, troubleshoot complex issues, and ensure data integrity within and across systems.

9. Work with the product team and end users to ensure the effective testing of applications is developed and perform testing for software upgrades and other changes to ensure system functionality. 

10. Assist with user training programs, and documenting system processes, and provides a root cause analysis of all problems that occur within the systems.

11. Partner with Education & Adoption team to maximize value of technology products. Work with application owners to update internal documentation within the IT Support Hub.

12. Instructs and mentors Level 1 Support in repeatable support and troubleshooting techniques and processes. 

13. Other duties as assigned.

1. 3+ years of relevant experience, applications administration, technical analysis or programming. Bachelor's degree preferred with study in Computer Science or equivalent work experience and training/education. 2+ years of experience in Workday Financials and application administration preferred. 

2. Experience with Workday Adaptive Planning, Blackbaud, digital products, collaboration tools, data warehouse or integration tools desired.

3. Knowledge and experience in Microsoft 365 products, Azure, SQL Server Integration Services.

4. Ability to develop and implement comprehensive technical documentation, prioritize tasks, meet deadlines, and work well under pressure.

5. Excellent communication, organizational and time management skills with the ability to multi-task and the ability to work independently and efficiently.

6. Strong mathematical and logical skills with accuracy to detail.

7. Ability to create data flow diagrams, data dictionaries, process specifications, IPO (Input, Processing, Output) Charts, Data Elements, Data Flows, and Structure Charts as needed.

8. Knowledge of nonprofit fund accounting, constituent management systems, digital systems, event registrations, endowments, fundraising, and general financial accounting systems a plus. 

8. Must be able to handle confidential data in a professional manner.

9. Commitment to diversity, equity, inclusion and anti-racism.

10. Appreciation for the mission, vision, values, and goals of the ELCA. 

Physical 

While performing the duties of this job, the employee is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. This position requires sitting for long periods of time. May be required to lift boxes of materials. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Travel 

Minimal travel. Position requires minimal domestic travel (plane or car).

Benefits

The ELCA offers a competitive benefits package for eligible employees, including employer paid health premiums for employees, health and dependent care FSA’s, a health savings account (HSA) with an employer contribution, life insurance, and a substantial employer contribution to 403b retirement plan (no match required). We also offer a generous paid time-off policy including 17 paid holidays. All benefits commence on your start date.

Contact

If you have questions about this job or your application, please complete this form to contact Human Resources.

Salary

Commensurate with qualifications and relevant experience.