Lead IT Applications Analyst

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Job Summary

This is the fourth level of the IT Application Analyst classification hierarchy. Employees at this level solve complex problems, manage work including giving work assignments , and provide leadership to others in application areas of specialization, with minimal supervision and increased latitude for unreviewed work. Incumbents function in lead technical roles providing guidance to others and overseeing a portfolio of applications. They are also expected to have advanced skills and have the ability to work independently.

Responsibilities

• In Support Role: Monitors production operation of and maintain the availability of divisions applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents, System Disruption Events (SDEs), major events. Assists users, answers user questions and assists users with defining business processes as necessary.

• Leads troubleshooting for the most complex issues and leads others to implement fixes to systems and applications that require significant freedom of action and sound judgment. Demonstrates the ability to visualize longterm results and asset impacts on a systemwide basis.

• Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management at the highest levels and any other necessary audience including their own division. Is able to present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication.

• Leads by example while displaying confidence and a proper level of assertiveness when needed as well as demonstrating maturity in approach and ability to effectively handle stress and frustration.

• Works with vendors to implement (projects) andor support (brokefix, maintenance, user support and small projects) applications and solutions.

• Utilizes waterfall and agile methodologies to develop and maintain applications. Works on projects as Subject Matter Experts (SMEs) andor developerTechnical Lead. Provide knowledge and expertise gained from past experience.

• Coordinates and performs routine maintenance for emergency patches, service packs and upgrades (software) for assigned applicationproject. Involves working with operationsDBAs. Updates documentation of Atrium Discovery and Dependency Mapping (ADDM), Einstein, etc.

• Utilizes appropriate Human Performance tools effectively in the course of activities, especially testing and implementation activities.

• Provides recommendations and assists in decision making at a portfolio level.

• Researches and analyzes new technology

• Designs solutions based on defined requirements and leads others in development and implementation of those designs.

• Programs and directs other programmers in required programming languages, database SQL, report writing, ETL, etc. Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards. Leads system design and code walkthrus as a presenter or reviewer.

• Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes. Recommends IT process enhancements and standards relative to areas of assignments.

• Coaches and mentors other IT Application Analysts.

• Leads corporate and division level initiatives.

• Assists management with strategic or tactical planning as needed.

• Manage team members day to day work assignments based on the application pipeline reports, individuals work queues, skills and schedules.

• BasicRequired Qualifications

  • Bachelors degree in Computer Science or Other Related Degree

  • Minimum 7 years related work experience

  • In lieu of Bachelors degree(s) AND 7 year(s) related work experience listed above, High SchoolGED AND 10 year(s) related work experience

  • Desired Qualifications

    • GISP (Geographic Information Systems Specialist) Certification

    • Previous management experience

    • Previous technical lead experience

    • Demonstrated success in leadership of others

    • Demonstrated success in leadership of a portfolio of applications

    • Expert technical issueresolution ability

    • Experience with schemadatabase design.

    • Seven years codingprogramming, troubleshooting, problemsolving, logical design, SQL coding, Business Requirements analysis, vendor management, root cause analysis, Enterprise Standards and Process Adherence

    • Working Conditions

      • Virtual Mobility Classification Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

      • Travel Requirements

        Not required

        Relocation Assistance Provided (as applicable)

        No

        RepresentedUnion Position

        No

        Visa Sponsored Position

        No

        Posting Expiration Date

        Monday, August 4, 2025

        All job postings expire at 12:01 AM on the posting expiration date.

        Please note that in order to be considered for this position, you must possess all of the basicrequired qualifications.

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